Assistant Manager: Operational Resilience, Edinburgh

About this role

Join our team

As a growing private bank with offices in Edinburgh, London and Manchester, we are always looking for talented people who share and commitment to exceptional client service.

Our colleagues take ownership, work collaboratively and put clients at the heart of everything they do.

In return, we offer opportunities to develop professionally and personally within a supportive and ambitious environment, alongside a competitive range of employee benefits.

• Assistant Manager: Operational Resilience, Edinburgh

JOB PURPOSE

The role supports the delivery and continuous improvement of the Bank's Operational Resilience Framework. It is responsible for coordinating resilience activities, maintaining key resilience artefacts and supporting business continuity, incident management, scenario testing, vulnerability management and governance reporting.

The position is well suited to an individual looking to develop practical operational resilience and risk management experience within a regulated banking environment, while working with stakeholders across the Bank to strengthen preparedness, response and recovery capabilities.

MAIN RESPONSIBILITIES / KEY DUTIES

Operational Resilience Framework

• Maintain Operational Resilience policies, procedures, standards, guidance and supporting records.
• Support the ongoing review and development of the Operational Resilience Framework.
• Maintain records of Important Business Services, impact tolerances, critical dependencies and mapping outputs.
• Coordinate annual reviews and evidence gathering across business areas.
• Maintain resilience action logs, plans and management information.
• Support risk and control assessments relating to Operational Resilience.

Business Continuity & Planning

• Support the development, maintenance and review of Business Continuity Plans and supporting playbooks.
• Coordinate annual continuity plan reviews and track completion across business areas.
• Maintain continuity documentation, contact lists, recovery requirements and supporting evidence.
• Support alignment of business continuity arrangements across people, premises, technology, data and third parties.
• Assist with awareness activities and practical guidance for plan owners and business stakeholders.

Resilience Testing & Scenario Exercising

• Coordinate the resilience testing programme and scenario exercises.
• Support preparation of exercise materials, participant briefings, evidence packs and test documentation.
• Record outcomes, lessons identified and improvement actions arising from tests and exercises.
• Maintain testing schedules and track actions through to completion.
• Support validation of impact tolerances, recovery arrangements and critical dependencies.

Vulnerability & Remediation Management

• Maintain the resilience vulnerability register and associated action plans.
• Support annual resilience vulnerability assessments relating to Important Business Services.
• Coordinate evidence collection and monitor progress against remediation plans.
• Escalate overdue or material resilience actions through appropriate governance channels.
• Produce reporting on vulnerabilities, actions, themes and delivery progress.

Incident Management & Lessons Learned

• Support the administration of Incident Management and Crisis Management arrangements.
• Maintain incident records, action logs, contact information and supporting documentation.
• Coordinate post-incident reviews and capture lessons identified and remediation actions.
• Track completion of incident actions and support reporting of recurring themes.
• Provide coordination and documentation support during significant incidents where required.

Governance, Reporting & Stakeholder Support

• Prepare Operational Resilience management information, dashboards and committee papers.
• Maintain governance records, decisions, actions and supporting evidence.
• Support regulatory self-assessments, audits, assurance reviews and information requests.
• Engage with stakeholders across the Bank to obtain resilience information and deliver agreed activities.
• Support Operational Resilience training, awareness and communications.

Monitor relevant regulatory and industry developments and help reflect changes in internal documentation.

REQUIRED QUALIFCATIONS, KNOWLEDGE, & SKILLS

Essential

• Experience in operations, risk, resilience, business continuity, incident management or a related discipline.
• Strong organisational, planning and prioritisation skills, with the ability to coordinate multiple activities and deadlines.
• Excellent communication and stakeholder engagement skills.
• Strong attention to detail and the ability to maintain accurate records, evidence and documentation.
• Experience coordinating actions, testing, governance activities or improvement plans.
• Good analytical and report-writing skills, with the ability to turn detailed information into clear management reporting.
• Advanced Microsoft Office skills, particularly Excel, Word and PowerPoint.

Desirable

• Experience in Operational Resilience, Business Continuity, Incident Management or Operational Risk.
• Experience within Financial Services or another regulated environment.
• Knowledge of UK Operational Resilience regulatory requirements and industry guidance.
• Experience supporting scenario tests, post-incident reviews, audits or governance committees.
• Familiarity with Important Business Services, impact tolerances, dependency mapping or resilience vulnerabilities.

Interested in working at Hampden Bank?

If you would like to know more about the roles available or about working at Hampden Bank, please contact our People Team.

Benefits

In addition to a competitive salary, we offer

38 days annual leave, including public holidays

Discretionary variable pay award

Group Life Assurance scheme

Private Medical Health Insurance

Health Cash Plan

Employee Assistance Programme

Enhanced maternity pay

Volunteering programme

Give as you earn

Season ticket loan scheme

Cycle to work scheme

Electric car scheme

Annual flu vaccination

Buy and sell annual leave

Critical illness cover

Charity matching

Enhanced family leave

Discounted gym membership

Preferential rate lending