Duty Manager

About this role

Planet Ice Solihull has an exciting opportunity for a Duty Manager. As the biggest Ice Skating company in the UK we are proud to deliver a high quality service and are looking for the right candidates to become a part of our team!

Responsible for: The day to day operation of the unit in accordance with the requirements of the company, legislation and always ensure effective planning and implementation of our core values. To maintain a high standard relating to health and safety. To ensure strict control of monies taken in exchange for services and that the maximum profit is obtained whilst operating to the required company standards.

Responsible to: General/ Assistant Manager

Responsibilities: (Not exhaustive)

• Unit Operation. To ensure all units operate in accordance with company requirements. To ensure all statutory requirements are observed and liaise with the General/ Assistant Manager for assistance in resolving Health & Safety issues as required. Implement and maintain all operating standards and procedures to ensure compliance with company policy. Ensure that all department administration procedures are adhered to with the reporting of all information being on time to allow the correct processing of all documentation.

Control of units, on a duty shift basis ensuring efficient operation of all areas to maintain constant service and standards whilst protecting the wealth and stature of the business. Ensure that all company policies regarding the security of stock, cash and other assets in your areas of responsibility are fully adhered to. Ensure all departmental staff adheres to the company required standard of hospitality in order to maximise customer satisfaction.

Manage all departmental staff by company personnel policies and procedures and any legal requirements to ensure compliance with all employment contractual terms. Ensure all cash handling procedures are adhered to, to ensure the security of all unit cash. Ensure appropriate and effective communication with all levels within the company.

Comply with all reasonable requests made by the company and its management to facilitate the energy plan.

• Staffing. To monitor staffing issues and deal with problems in the appropriate manner. Ensure sufficient and suitably qualified staff are recruited to meet your department and company standards/objectives. Coordinate the training and development of all unit staff, ensuring the achievement of company standards with regard to the in-house training programme.
• Health & Safety. Implement and maintain the company health and safety, hygiene policies in support to the management team in order to comply with all legal requirements and company policies. Ensure that the maintenance and repair of all internal/external equipment and property meet the company and legal standard. Ensure all matters over which you have responsibility or influences are carried out in line with the company’s health and safety policy.
• Facility Maintenance: Assist in the upkeep of the ice rink, including ice resurfacing, cleaning, and equipment maintenance. Report any issues promptly.
• Compliance: Ensure all Safeguarding, GPDP and compliance policies are adhered to.

Requirements

• Proven experience in hospitality, retail management, or similar leadership roles with a focus on customer service excellence
• Strong time management skills to prioritize tasks effectively in a fast-paced environment
• Excellent analysis skills to interpret operational data and make informed decisions
• Exceptional communication skills to lead teams and engage with guests confidently
• Ability to remain energetic, positive, and solution-oriented under pressure
• Flexibility to work varied shifts including evenings, weekends, and holidays as needed
• A proactive attitude with a passion for creating memorable guest experiences

Join us as a Duty Manager and be at the forefront of delivering memorable experiences!

Pay: £13.21 per hour

Work Location: In person