Night Reception Security Officer

About this role

Night Security Officer – The Stay Club Camden

Job Type: Full-time

Shift Pattern: 5 nights per week, approximately 12-hour shifts

Start Date: 1 or 2 weeks from posted add

Important – Please Read Before Applying

Please ensure you read the requirements carefully before applying. A valid SIA licence is mandatory for this position. If you do not currently hold a valid SIA licence, or your licence has expired, this role is not suitable for you.

The Stay Club Camden is looking for a full-time Night Security Officer to join our growing team.

We are looking for someone who combines strong security awareness with excellent customer service skills, this is not solely a traditional security role; you will be working in a student accommodation environment and regularly interacting with university students from a wide range of backgrounds.

The Stay Club Camden is a private student accommodation provider, and the experience of our residents is extremely important to us, the successful candidate should therefore be approachable, professional, helpful and confident when dealing with residents, while maintaining high standards of safety and security throughout the property.

As a Night Security Officer, you will help create a safe, welcoming and supportive environment for our students, you will be expected to respond professionally to residents' questions and concerns, deal calmly with incidents, enforce property policies when necessary, and provide a high standard of service throughout your shift.

Resident satisfaction and feedback are important to our business, so we are looking for someone who understands that good security and good customer service go hand in hand.

Key Responsibilities

• Monitor and control access to the property, ensuring the safety and security of residents, staff and visitors.
• Provide a professional, friendly and helpful service to students throughout the night.
• Assist residents with enquiries, concerns and requests where appropriate.
• Maintain a visible and approachable security presence throughout the property.
• Carry out regular patrols and security checks.
• Identify and respond appropriately to security concerns, incidents and breaches of property policies.
• Deal calmly and professionally with challenging situations, disturbances or emergencies.
• Follow procedures relating to safeguarding, fire safety, health and safety and emergency situations.
• Answer telephone calls and emails professionally and respond to enquiries when required.
• Complete incident reports, handovers and other relevant documentation accurately.
• Escalate serious incidents or concerns to the appropriate manager or emergency service when necessary.
• Work collaboratively with other members of the security, reception and management teams.
• Maintain a professional appearance and attitude throughout each shift.
• Help ensure that residents receive a positive experience while maintaining appropriate security standards and property rules.

Requirements

• Valid SIA licence – mandatory.
• Good customer service and communication skills.
• Professional, reliable and punctual.
• Confident communicating with students from a wide range of nationalities and backgrounds.
• Able to remain calm and professional when dealing with difficult or challenging situations.
• Good judgement and the ability to recognise when an issue needs to be escalated.
• Able to work independently as well as part of a team.
• Comfortable using email, telephone systems and basic computer applications.
• Previous experience in security, student accommodation, hospitality, hotels, residential buildings or a similar customer-facing environment is preferred but not essential.
• Fire Safety, Health & Safety and First Aid knowledge would be beneficial; relevant training will be provided.
• Applicants must have the right to work in the UK.
• A DBS check will be carried out following acceptance of the role and arranged by the employer.

Flexibility is important. Additional shifts may occasionally be available to provide holiday or absence cover. Any additional shifts will be optional and subject to availability and operational requirements.

Documents Required

Applicants progressing through the recruitment process will be required to provide:

• Valid SIA licence
• Passport and/or relevant Right to Work documentation
• National Insurance number
• Proof of address
• Two references from recent employers

What We Offer

• Full training for the role.
• A professional and supportive working environment.
• Experience working within the student accommodation sector.
• Opportunities to develop your security and customer service skills.
• Career progression opportunities as the company continues to grow.
• Potential additional shifts for holiday and absence cover.

Interviews

Interview Days: Mondays to Fridays, precalls will be required before inperson interview is confirmed

Please ensure that you meet the essential requirements, particularly holding a valid SIA licence, before submitting your application.

Due to the high volume of applications we receive, we may not be able to respond individually to every applicant. We appreciate your interest in joining The Stay Club Camden and look forward to hearing from suitable candidates.

Thank you for applying.

Job Type: Full-time

Pay: From £13.90 per hour

Benefits

• Company pension
• Employee discount

Licence/Certification

• SIA Badge (required)

Work Location: In person