Security Officer

About this role

Job Purpose

Job title: Security Operative Job type: Permanent

Responsible to: Supervisor Salary: £13.09 per hour

Hours: 19 hours per week Days: Fridays: 07:00 - 15:00, Sundays: 15:00 - 00:30 and Mondays: 15:00 - 00:30

We are looking for a Security Operative to join an existing team to maintain secure operations across the Orchards Shopping Centre in Dartford. The post holder will take responsibility for providing a comprehensive security service across the site, meeting both the contractual KPIs and compliance guidelines.

The post holder will be the first point of contact for all staff, subcontractors, members of the public and visitors accessing the site. As such, it is essential that they conduct themselves in a highly professional, customer friendly and focussed manner at all times.

Please note

• The successful candidate must live within reasonable travelling distance of the Dartford area.
• Candidates will hold an SIA Door Supervisor and CCTV licenses (if you do not hold a CCTV License, Training can be provided the right candidate)
• COSHH Awareness & Cleaning task knowledge would be desirable.
• Customer Service – Exceptional customer service skills are essential. You must possess excellent communication abilities and have a proven track record of effectively resolving customer issues or escalating them as needed.

Communication Requirements (Essential)

This role requires clear verbal and written communication in English. You must be able to:

• Write accurate and timely incident reports
• Communicate with members of the public - via phone in the control room or face-to-face.
• Use two‑way radios during live incidents
• Understand and respond to instructions without translation devices

These requirements are essential for safety, legal compliance, and accurate incident reporting.

Responsibilities

• Undertake relevant duties to ensure the security and safety of buildings, equipment, staff, and other legitimate users of the facility.
• Prevent unauthorised access to the site challenging those believed to be unauthorised trespassers and assist visitors around the site.
• Implement and follow response plans and standard operating procedures for predetermined events in line with Assignment Instructions and Interserve Operating Procedures.
• Conduct regular site patrols.
• Coordination and Communication of incidents and associated risks. Following any incident, complete an incident report as soon as practicable.
• Respond to alarm activations and security related emergencies within buildings. Support Fire Evacuations as per the agreed policy.
• Monitoring of CCTV cameras (if qualified)
• Ensure continuity of service through appropriate shift handover processes.
• Notification/escalation of significant issues, both in and out of hours, to appropriate managers.
• Follow company procedures including health and safety requirements and the use of computer equipment for processing work task information.
• Use equipment provided to receive and record work information.
• Maintain an effective and safe working environment.
• Ensure that all relevant documentation is completed accurately.
• Maintain effective customer and working relationships.
• Ensure uniform is always kept clean and presentable.
• Be first aid trained and carry out first aid duties.
• Assist with furniture moves on the site.
• Assist with any operational requirements and potential cover caretaking when required.
• Undertake void unit checks.
• Undertake cleaning tasks where necessary.

Knowledge Skills & Experience

• Must be SIA Door Supervisor licensed with a good working knowledge of security procedures and processes.
• Willing to undertake SIA CCTV License & First aid training.
• Ability to take responsibility.
• Work on own initiative with a proactive approach as part of a wider team.
• Excellent understanding of written and spoken English
• Computer literate and familiar with Microsoft Office applications (email, word, excel)
• COSHH Awareness & Cleaning task knowledge.

Person

• Available for overtime if needed.
• Good interpersonal skills.
• Commitment to and understanding of confidentiality of company and client information.
• Customer focused approach to work.
• An understanding and ability to adhere to the principles of quality and equality in the workplace.
• Sets and maintains very high personal and professional standards.

Pay: £13.09 per hour

Benefits

• Company pension
• On-site parking

Application question(s)

• Do you have a good standard of spoken and written English, sufficient to communicate effectively and accurately complete incident and accident reports
• Can you reliably travel to the site within 20 minutes when required?

Experience

• security: 2 years (required)

Licence/Certification

• First Aid Certification (required)
• Door Supervisor Licence (required)
• CCTV Licence (preferred)

Work Location: In person