Assistant Facilities Manager

About this role

Key Responsibilities – AFM / Multi Skilled Engineer

Facilities Management Support

• Support and deputise for the Facilities Manager in the day-to-day delivery of integrated facilities management services.
• Act as a key point of contact for client stakeholders, service providers, contractors and building occupants.
• Support the management of both hard and soft service delivery contracts, ensuring service excellence and customer satisfaction.
• Assist in maintaining a safe, compliant and resilient workplace environment.
• Participate in site inspections, compliance audits, contractor reviews and client meetings as required.
• Support the Facilities Manager with scopes of work, service specifications and project delivery.
• Assist with mobilisation activities, service enhancements and continuous improvement initiatives.
• Understand and support the operational requirements of the building, providing recommendations and feedback to improve performance and customer outcomes.

Engineering & Building Maintenance Support

• Provide practical and competent delivery of minor fabric works including:

o Painting and decorating.

o Furniture repairs and adjustments.

o Minor fabric repairs.

o First-line fault diagnosis and repairs.

o Basic plumbing, mechanical and electrical works within competency levels.

• Carry out routine workplace inspections and identify opportunities for maintenance improvements.
• Support building users with facilities-related issues and service requests.
• Liaise with specialist contractors to coordinate corrective actions and repairs.
• Assist in maintaining building systems and infrastructure to maximise operational performance and reliability.
• Support small works projects and maintenance initiatives as directed by the Facilities Manager.
• Ensure all works are undertaken safely, professionally and with minimal disruption to business operations.

Contractor & Service Performance Management

• Support the management of maintenance contractors and service partners to ensure contractual obligations are achieved.
• Monitor supplier performance against agreed KPIs, SLAs and compliance requirements.
• Identify trends of underperformance and formally communicate findings to the Facilities Manager.
• Assist in the development and implementation of performance improvement plans where required.
• Hold service providers accountable for delivering agreed standards of quality, compliance and customer service.
• Support contractor review meetings and encourage a culture of continuous improvement.
• Ensure all contractors operate safely and in accordance with client and company policies and procedures.
• Promote service excellence through proactive engagement and effective performance management.

Customer Experience

• Deliver exceptional customer service to all building users, visitors and stakeholders.
• Build strong working relationships with client representatives, stakeholders and service partners.
• Create a customer engagement culture focused on quality, innovation, responsiveness and continuous improvement.
• Proactively identify opportunities to enhance workplace experience and operational efficiency.
• Respond promptly and professionally to customer concerns and service-related issues.
• Maintain a visible, approachable and supportive presence within the workplace.
• Contribute ideas and initiatives that improve the customer experience and add value to the contract.

Health, Safety & Compliance

• Ensure all work activities are carried out safely and in accordance with:

o Health & Safety legislation.

o Company policies and procedures.

o Risk Assessments and Method Statements.

o Client-specific requirements.

• Ensure full compliance with company operational platforms, standards and procedures.
• Support compliance with:

o ISO 9001 Quality Management Systems.

o ISO 14001 Environmental Management Systems.

o ISO 45001 Occupational Health & Safety Management Systems.

• Ensure adherence to all client Information Security protocols and requirements.
• Support audits, inspections and compliance reviews.
• Promote a positive safety culture across all operations and contractor activities.
• Ensure that all facilities operations meet statutory, regulatory and contractual obligations at all times.

Team & Business Support

• Work collaboratively with on-site operational teams, specialist contractors and client stakeholders to ensure seamless service delivery across the Lothbury site.
• Provide operational support and cover for colleagues within the facilities team where required.
• Communicate company and contract objectives effectively to operational teams.
• Support the Facilities Manager in delivering KPI targets, compliance objectives and service excellence standards.
• Promote professionalism, accountability and continuous improvement throughout the contract.
• Maintain confidentiality in all aspects of client, business and colleague information.
• Support the Facilities Manager in implementing business initiatives and operational improvements.
• Demonstrate flexibility and adaptability to meet changing business and operational requirements.

Skills, Knowledge & Experience

Essential

• Experience within Facilities Management, Building Services, Property Services or a similar environment.
• Demonstrable experience supporting both hard and soft FM services.
• Hands-on maintenance experience with the ability to undertake minor engineering and fabric works.
• Knowledge of health and safety legislation and safe systems of work.
• Experience using CAFM or facilities management software platforms.
• Strong organisational skills with the ability to prioritise multiple tasks effectively.
• Excellent communication and stakeholder management skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work flexibly to support operational requirements within the Lothbury site.

*•***Right to work in the UK.

Desirable

• IWFM qualification or working towards an FM qualification.
• Technical qualification in Mechanical, Electrical or Building Services Engineering.
• IOSH Managing Safely or equivalent Health & Safety qualification.
• Experience within a corporate office, professional services or financial services environment.
• Knowledge of statutory compliance management.
• Understanding of ISO management systems and auditing requirements.
• Experience working within a client-facing integrated facilities management contract.

Personal Attributes

• Customer-focused with a strong service ethic.
• Proactive, self-motivated and reliable.
• Practical and hands-on approach to problem solving.
• Strong attention to detail.
• Professional, adaptable and resilient.
• Able to work both independently and collaboratively.
• Strong sense of accountability and ownership.
• Calm under pressure and able to respond effectively to changing priorities.
• Positive attitude with a commitment to delivering service excellence.

Why join OCS?

• OCS are ranked 36th on Glassdoor’s Best Companies to Work For in 2025, reflecting our commitment to creating a workplace where our colleagues feel supported and valued.

We are passionate about developing our people. Through the OCS Academy, you’ll have access to learning opportunities that support your personal development and career progression.

With the Hapi app, you can access a wide range of discounts, rewards and wellbeing resources.

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve.