Business Operations Manager - QLD Metro/ Regional - QLD 4000

About this role

Business Operations Manager - QLD

• Challenging and Rewarding Multi-Site leadership Role
• Senior Leadership coupled with strategic management
• Purposeful Mission to Bring Leisure to Life
• Opportunity to make a real difference alongside a supportive team
• Flexible location proximity, Hybrid working model incorporating regional sites

This is a great opportunity for a highly skilled individual who has strong administrative and organisational abilities, who enjoys taking personal ownership for financial and commercial outcomes to support business performance.

The Role

Belgravia Leisure is the proud partner to numerous regional councils across QLD. We are currently looking for an enthusiastic, people focused Business Operations Manager (BOM) to lead a team of venue managers of leisure and aquatic facilities across QLD.

This role oversees a significant regional and metropolitan portfolio comprising of several venues spanning aquatic centres and leisure facilities, supported by a workforce of a few hundred seasonal and permanent employees. You will manage a multi-million dollar portfolio and operation, ensuring strong commercial performance, operational excellence, and high-quality guest and community experiences across all sites.

This role will be directly reporting to the General Manager of Operations and is designed to provide leadership and guidance as you oversee the financial management and commercial decision making of a group of facilities to achieve or exceed agreed results.

In this essential leadership role, you’ll drive financial and strategic operational plans, maintain high-value internal and external relationships, and identify growth opportunities. This role calls for a highly motivated and autonomous professional with strong leadership skills, a passion for guest experience, and a demonstrated history of achieving financial and operational success.

About You:*

You will demonstrate a successful track record in data-driven decision making across either: marketing, sales, contract compliance and effective management of key stakeholders, including the community, Councils and Belgravia to drive the success.

Inherent in the role is the commitment to ethical practices, to foster strong team motivation and reinforcement of the partnership values. To be considered for this role you will be a seasoned and professional aquatics, sports, or leisure manager, or possess seasoned local government expertise.

The ideal candidate will be able to share insights into how you have successfully shaped high-performance teams in your career. You can easily articulate the link between employee engagement and exceptional business performance.

This is a unique opportunity for an outstanding people leader to coach, inspire and lead the team and the community within our premier leisure facilities!

Key Responsibilities:*

• People: Lead and develop a high-performing team, fostering a culture of collaboration and innovation.
• Commercial Outcomes; drive a culture of accountability within your team to deliver budgets, ensuring efficiency and business plans to meet revenue and participation targets.
• Community & Contract Deliverables; oversee daily operations, ensuring efficiency, compliance, and excellent guest experiences.
• Business Development/Growth; build strong relationships with partners and stakeholders and execute contract retention plans
• Risk and safety governance
• Contract governance and reporting
• Regional stakeholder influence
• Capital works oversight

Key Skills:*

• Demonstrated financial analysis capabilities
• Multi-site, or multi-unit business complexity management
• At least 10 years’ experience managing a consumer sales / operations function
• Budgeting skills
• Demonstrated track record for achieving agreed financial outcomes
• Able to adapt management interventions to varying circumstances

Demonstrated capability for managing a team effectively and maximising efficiency from limited resources

• Interpersonal Skills:
• Leadership and staff motivation capabilities.
• Strong communication skills
• Fantastic leader and coach
• A champion for change

A passion for the role, the team, and guests

• If you are a passionate person who realises the tremendous opportunity that this role offers and want to utilise your skills and passion in a leisure and aquatic environment, we want to hear from you!

Simply complete the application process by clicking the Apply Now button and we’ll be in touch.

We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.

About facilities & operations roles for ex-police

Operations, facilities and site management roles. Running a shift, a custody suite or an operational unit is people-and-process management employers can use from day one.