CCTV Control Room Officer 42hrs - Merry Hill Centre, Brierley Hill

About this role

Purpose of the Role

The CCTV Control Room Officer works as part of the Control Room team and undertakes day to day monitoring and delivery of security services within the Control Room, supporting the security operation at the centre.

The CCTV Control Room Officer will ensure exemplary standards of security and customer service are provided to the client and visitors to the site at all times.

The role is the public face of the security team and you should act with professionalism at all times, a can do attitude is essential in this highly influential role.

Key Responsibilities

• Be part of a Security team working on set rota.
• Ensuring compliance with all internal procedures, site processes and external bodies including enforcement agencies and auditory bodies.
• Ensure a timely response to all security issues and events.
• Be professional, pleasant, friendly, courteous and helpful at all times whilst carrying out duties to the highest levels.
• To ensure exemplary standards in personal grooming, strictly adhering to the site uniform requirements.
• Ensuring all incidents are managed in accordance with site policies and procedures.
• Liaising with the Security Operations Coordinator proactively reacting to incidents and ensuring colleagues are fully briefed and supported at all times.
• To deal efficiently and effectively with emergencies including fire and bomb scares ensuring the onsite team and client are kept fully informed at all times.
• Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals logging and reporting incidents in line with site / company polices.
• Maintain vigilance and highlight / manage unauthorised access by banned persons.
• Provide assistance to third party contractors / visitors ensuring all site procedures / policies are adhered too.
• Being fully conversant with operational functions including access control, CCTV, detection and alarm systems, ensuring effective monitoring and reporting function is maintained.
• Maintain continuous monitoring of site radio systems adhering to correct radio procedures at all times.
• Diligent management and maintenance of site records / reference materials including Health & Safety records.
• To provide regular liaison and timely feedback to the management team on all aspects of service delivery, implementing effective solutions and corrective action to enhance the service.
• Report any event that may be detrimental to the fulfillment of the provision of security on site to the Duty Manager/ Security Duty Manager / Security Manager.
• Support the Security Manager with any internal / external audits in line with company polices and procedures.
• To be the first point of contact for security function related queries resolving more complex queries utilising experience and knowledge referring any complaints with regards to security practices, to the security management team or centre management.
• Make certain that the Continuous Improvement Process is an integral part of service delivery increasingly adding value to both the business and our client.
• Undertake any other reasonable duties as required to meet the needs of the business.
• Ensure a timely response to all security issues and events.
• Access control of the centre’s service yards monitoring all deliveries

Skills, Knowledge and Experience

• Good verbal and written communication skills.
• Able to articulate clearly and credibly with the client, Senior Managers and all staff.
• Capability to work unsupervised and take responsibility.
• Aptitude to remain calm under pressure.
• Smart appearance.
• Flexible/can do attitude.
• Successful track record of delivering security solutions to internal client base.
• Experience of working in a customer focussed environment.
• First aid qualified or willing to work towards qualification.

Essential

• Successful track record of delivering security solutions and first class customer service.
• SIA Door Supervision licence.
• SIA CCTV Licence.
• Experience of working in a customer focussed environment.
• First aid qualified or willing to work towards qualification.

Desirable

• Professional or further qualification in Security.
• Experience in CCTV Control room monitoring.

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Please see our Benefits Booklet for more information.

About security roles for ex-police

Security management, operations and consultancy roles. Years of operational policing — command, incident response, public order — translate directly into corporate security, and employers in this sector actively rate police experience.