CCTV Monitoring Station Operator (Relief)

About this role

Job Title: CCTV Monitoring Station Operator (Relief)

JOB SPECIFICATION

Reports to: Monitoring Station Manager

Contract: Permanent, Ad Hoc

Shift Pattern: Minimum 20 hp/w up to Max of 60 hp/w (Mixture of days, nights, weekend and bank holidays)

Based: Glasgow HQ

Please Note: An SIA CCTV Licence is required for this role, however we can provide licence sponsorship for you to obtain this licence. Candidates must have another SIA Licence such as Door Supervisor to be eligible for SIA CCTV Licence sponsorship.

Who are we?

We are an award-winning, privately-owned, Glasgow-headquartered business providing security systems and guarding services to our blue-chip customer base across the UK. This role is based at our Glasgow HQ, with no travel required to our Regional Offices in St Albans, Hertfordshire and Altrincham, Cheshire.

We are growing quickly and have ambitious plans to achieve a turnover of £50m per annum by 2030. We embrace new ideas and change and value everyone’s input into how we continue to thrive and grow

Our core values

• INTEGRITY
• CUSTOMER EXCELLENCE
• PLAIN-SPEAKING
• AGILITY
• COURAGE & CONVICTION

What you’ll be doing

We are looking for a Relief CCTV Monitoring Station Operator based in our Glasgow office.

Under the direction of the Monitoring Station Shift Supervisor, your role will be to monitor the safety of premises and assets, giving a fast and effective response to alarm activations or incidents. Implementing agreed client escalation procedures and carrying out relevant duties within the Monitoring Station.

About you

You’ll need to be very hands-on and definitely have a ‘can-do attitude. You’ll be smart, and be a ‘people person’ as we take pride in our relationships with everyone we work with. You will have a passion for security and safety and hold a valid SIA Licence. Previous call handling experience is essential.

In return

We’re able to offer an excellent package depending on your experience. You’ll be working in a rewarding and challenging environment, with a great team of professionals who are dedicated to making the company the best in the U.K. You’ll have excellent career and development opportunities as you grow with us, this really is a special role.

Monitoring Station Officer Key Responsibilities

· Alarm & CCTV Monitoring: Continuously monitor detector-activated CCTV, intruder and fire alarm signals across all connected sites via Sentinel. Assess each activation promptly and action it in line with the site-specific instructions and monitoring SOPs.

· Audio Challenge & Deterrence: Carry out audio challenges and voice-downs where fitted and appropriate, taking deterrent action before escalation in line with BS 8418.

· Escalation & Emergency Response: Escalate confirmed activations to keyholders, mobile response and the emergency services (Police via URN where held, Fire & Rescue or Ambulance) in line with the site escalation plan. Follow the correct out-of-hours and on-call route and keep clear communication with responders and officers on site.

· Correct Closure & Handover: Record and close every activation with the correct closure reason and supporting evidence – no premature or incorrect closures. Complete a full, accurate handover of open incidents at the end of each shift.

· Incident Logging & Reporting: Accurately log all events, actions and communications in Sentinel and produce clear, timely incident reports for clients and management.

· Support to Security Operations: Support Manned Guarding by scheduling officers using specialised software (People Hours / Guardhouse), monitoring book-on/book-off and geofenced check calls, and escalating missed calls or lone-worker and welfare concerns.

· System Checks & Fault Reporting: Carry out routine walk tests and camera/connection checks, reporting faults, offline cameras and ‘No Connects’ to Engineering for action.

· Data Protection & Confidentiality: Handle CCTV footage and personal data in line with UK GDPR, the Data Protection Act 2018 and the Surveillance Camera Code of Practice, maintaining confidentiality at all times.

· Compliance & Standards: Work to company policies, ARC operating standards (BS 5979 / BS EN 50518) and all relevant legal and regulatory requirements, using an individual 3CX login for full call traceability.

Skills required a Monitoring Station Operator

· Ability to effectively communicate with clients, supervisors and peers.

· Ability to maintain a positive approach under pressure.

· High levels of organisation and attention to detail.

· Sound IT skills and familiarity with Microsoft Office.

· Ability to work well as part of a team.

· To always maintain a standard of personal conduct and deportment in keeping with the nature of the business.

As a fair and ethical employer, in accordance with guidelines taken from the 2010 Equality Act, Prime Secure is committed to promoting equal opportunities for all; irrespective of colour, race, religion or belief, ethnic or national origins, gender, marital/civil partnership status, sexuality, disability or age.

Pay: £13.45 per hour

Benefits

• Additional leave
• Cycle to work scheme
• Enhanced maternity leave
• Enhanced paternity leave
• Health & wellbeing programme
• On-site gym
• Paid volunteer time
• Profit sharing
• Referral programme
• Sick pay

Ability to commute/relocate

• Glasgow G4 0LA: reliably commute or plan to relocate before starting work (preferred)

Experience

• CCTV: 1 year (required)

Licence/Certification

• Driving Licence (preferred)
• SIA Licence (required)

Work Location: In person