Duty Manager

About this role

*Job Ref:*BRI1332

*Branch:*Holiday Inn Express Birmingham Castle Bromwich

*Location:*Holiday Inn Express Birmingham Castle Bromwich

*Salary/Benefits:*Competitive Salary

*Contract type:*Permanent

*Hours:*Part Time

*Hours per week:*16

*Posted date:*20/08/2026

*Closing date:*03/09/2026

Profile

Brightstar is an award-winning hospitality management company, with a proven track record in delivering excellence. Our motto is people, quality, profit, and it’s no accident that people come first. We know that great things come from great people! We are passionate about creating an environment where our employees can bring their A-game and be their best selves.

As Duty Manager, you are a key operational leader within the hotel. You take responsibility for the smooth running of the business during your shift, ensuring guests receive outstanding service and teams are supported to perform at their best. You lead from the front, remain calm under pressure, and make sound decisions that protect both guest experience and operational standards.

Brightstar’s values guide how we work: Have Fun, Enjoy Your Work, Act with Integrity, Reach for More, and Take Care. As Duty Manager, you bring these values to life through leadership, accountability, and care for both guests and colleagues.

Objectives of this role

• Ensure the smooth and efficient operation of the hotel during your shift.
• Deliver a consistent, high-quality guest experience across all departments.
• Act as the main point of contact for guests and team members.
• Support and motivate hotel teams to meet operational standards.
• Maintain safety, security, and compliance at all times.

Key Responsibilities

People

• Lead and support front office, housekeeping, and food and beverage teams during shifts.
• Act as the senior contact for staff and guests.
• Handle guest feedback and complaints professionally and promptly.
• Conduct shift briefings, handovers, and daily updates.
• Support training and development of team members when required.
• Promote a positive, professional, and supportive working environment.
• Represent Brightstar values through leadership and behaviour.

Quality

• Ensure public areas, back-of-house areas, and guest facilities meet cleanliness standards.
• Respond effectively to guest needs, issues, and special requests.
• Monitor service delivery and address issues in real time.
• Ensure accurate reporting and communication between shifts.

Profit

• Support efficient staffing and resource use during shifts.
• Minimise service disruption through proactive management.

Responsible Business

• Ensure health, safety, and security procedures are followed at all times.
• Act as the hotel fire marshal or senior responsible person on shift when required.
• Ensure incidents, accidents, and issues are recorded accurately.
• Follow all company policies, procedures, and brand standards.
• Maintain confidentiality and data protection standards.
• Complete all mandatory training within required timeframes.

Skills and Qualifications

• Strong leadership and people management skills.
• Confident decision-maker who remains calm under pressure.
• Excellent communication and organisational skills.
• Hands-on, proactive, and solution focused.
• Weekends post required

The above responsibilities are intended to describe the general nature of the role and are not intended to be an exhaustive list

About facilities & operations roles for ex-police

Operations, facilities and site management roles. Running a shift, a custody suite or an operational unit is people-and-process management employers can use from day one.