Duty Manager

About this role

Contract: Permanent

Hours: 40hrs

Pay: 15.95

Duty Manager - Cleaning

Core purpose: Ensure the cleaning operation consistently meets organisational standards, legal compliance, and health & safety requirements, while leading the team with clarity, accountability, and performance discipline.

Key Responsibilities

Operational Leadership — Oversee daily cleaning operations across assigned areas, ensuring work is completed to required specifications, service levels, and audit standards.

Team Accountability — Set clear expectations, monitor performance, deliver constructive feedback, and address underperformance promptly through coaching or formal processes.

Quality Assurance — Conduct scheduled and ad‑hoc inspections, document findings, and implement corrective actions to maintain consistently high standards.

Compliance Management — Ensure all activities comply with company policies, cleaning standards, COSHH regulations, and statutory obligations. Maintain accurate records for audits.

Health & Safety Oversight — Lead safe working practices, complete risk assessments, enforce PPE usage, and investigate incidents or near misses with root‑cause analysis.

Training & Development — Deliver onboarding, refresher training, and competency checks to ensure staff understand procedures, equipment use, and safety protocols.

Resource & Equipment Control — Manage stock levels, equipment maintenance, and safe storage of chemicals. Report defects and ensure timely repairs.

Communication & Reporting — Provide clear daily briefings, escalate issues appropriately, and produce accurate operational reports for senior management.

Customer & Stakeholder Liaison — Respond professionally to client queries, resolve issues promptly, and maintain strong working relationships with internal and external stakeholders.

Continuous Improvement — Identify operational inefficiencies, propose solutions, and support implementation of new processes or technologies.

Required Skills & Experience

Proven experience supervising cleaning teams in a commercial, facilities, or hospitality environment.

Strong knowledge of COSHH, risk assessments, safe systems of work, and cleaning industry standards.

Ability to hold staff accountable while maintaining a positive, fair, and supportive culture.

Excellent organisational skills with the ability to prioritise and manage multiple tasks.

Confident communicator with strong problem‑solving and decision‑making abilities.

Competent in reporting, record‑keeping, and using digital tools for audits or scheduling.

Behavioural Expectations

Leads by example with professionalism, integrity, and consistency.

Maintains a high‑standards mindset and challenges poor practice immediately.

Champions safety and compliance as non‑negotiable elements of the operation.

Encourages teamwork, respect, and continuous improvement.

About facilities & operations roles for ex-police

Operations, facilities and site management roles. Running a shift, a custody suite or an operational unit is people-and-process management employers can use from day one.