Duty Manager

About this role

We're looking for a passionate, organised Duty Manager to join our team at Red Lion!

As a Duty Manager, you'll be responsible for the day-to-day operation of the venue, leading

the team to deliver exceptional guest experiences while maintaining the highest standards of service, compliance, and operational excellence. You'll work closely with the General

Manager to drive performance, develop the team, and ensure the venue operates efficiently and profitably.

What You'll Be Doing

• Lead the venue during your shifts, ensuring outstanding customer service and

smooth day-to-day operations.

• Support, coach and develop supervisors and team members, creating a positive,

high-performing culture.

• Organise and deliver on-the-job training, ensuring all team members are trained and

signed off to company standards.

• Conduct regular one-to-ones, probation reviews and appraisals to support

performance and development.

• Help to produce weekly rotas in line with business needs, ensuring wage budgets are

effectively managed.

• Assist with stock management, ordering, deliveries, invoice checks and regular stock

takes to minimise wastage and maximise GP.

• Oversee cellar management, including changing kegs, maintaining cask quality and

ensuring high standards of cleanliness and stock rotation.

• Complete opening and closing procedures, cash handling, banking and venue

security to company standards.

• Maintain excellent standards of cleanliness, health & safety, food hygiene and

licensing compliance, including Challenge 25.

• Help to organise management meetings, delegate responsibilities across the

management team and ensure agreed actions are completed.

• Resolve guest feedback and complaints professionally, ensuring every guest leaves

with a positive experience.

• Support the General Manager with audits, KPI performance, recruitment and the

overall commercial success of the business.

What We're Looking For

• Previous management experience in a busy hospitality environment.
• A natural leader with excellent communication and organisational skills.
• A passion for developing people and delivering exceptional guest experiences.
• The ability to remain calm under pressure and make confident decisions.
• A proactive, hands-on approach with excellent attention to detail.
• Flexibility to work evenings, weekends and bank holidays.

What We Offer

• 50% staff discount on food while working.
• 30% discount on food and drink across our sister venues.
• Staff socials and incentive schemes.
• Company pension.
• Full training and ongoing management development.
• Clear progression opportunities within the business.

If you're ready to take ownership, inspire a team and play a key role in the success of one of

Liverpool's busiest pubs, we'd love to hear from you. Apply today and become a part of Red Lion!

Pay: From £30,500.00 per year

Work Location: In person

About facilities & operations roles for ex-police

Operations, facilities and site management roles. Running a shift, a custody suite or an operational unit is people-and-process management employers can use from day one.