Facilities & Security Operative

About this role

Facilities and Security Operative

Reporting to: Facilities & Operations Manager

Contract: Part-Time & Full-Time (Weekend working)

Role Overview

The role will support the Facilities & Operations Manager as well as the wider team in ensuring the smooth and efficient running of all facilities, maintenance, cleaning, and security operations across the site.

This is a hands-on role that will involve undertaking cleaning, security duties and a wide range of centre operational tasks. The postholder will assist in monitoring CCTV systems, maintaining operational standards, and support the delivery of a safe, clean, and well-managed environment.

The ideal candidate will be proactive, commercially aware, and confident in practical responsibilities to help drive operational excellence.

Key Responsibilities

Operational Support

• Support the Facilities & Operations Manager with the day-to-day running of the site and delivery of all operational services.
• Undertake cleaning and security duties when required to maintain service levels and lead by example.
• Support the General Operative team, ensuring daily tasks are completed to the required standard and within agreed timescales.
• Monitor and operate CCTV systems, maintaining accurate incident logs and escalating issues as appropriate.
• Conduct site inspections to identify and address maintenance, safety, or cleanliness concerns.
• Assist in coordinating maintenance works, ensuring all activities are completed efficiently and with minimal disruption.

Training

• Provide daily support and guidance to the rest of the General Operative team.
• Support with training and on-the-job coaching in cleaning, security, and facilities procedures to ensure consistency and quality.
• Stay on track with personal KPIs, identifying areas for training and improvement.
• Proactively contribute to performance reviews and provide feedback.

Facilities & Contract Support

• Support supplier relationships and facilities service contracts (cleaning, maintenance, waste, and security).
• Assist with procurement activities including obtaining quotes, raising purchase orders, and liaising with suppliers.
• Raise any supplier performance issues to ensure compliance with service level agreements (SLAs) and company expectations.
• Support facilities audits and help maintain accurate compliance documentation.

Health, Safety & Compliance

• Promote a strong health and safety culture.
• Assist in risk assessments, incident reporting, and implementation of corrective actions.
• Ensure all cleaning, maintenance, and security procedures meet regulatory and company standards.
• Comply with regular safety checks and support continuous improvement initiatives.

Commercial Awareness

• Demonstrate commercial understanding by identifying opportunities for cost-saving, efficiency, and improved service delivery.
• Assist with financial and operational planning to support the wider business objectives.

Success in the role looks like

• Consistently high site standards across cleanliness, safety, and presentation
• Issues identified and resolved proactively before escalation
• Strong working relationships with suppliers and internal teams
• Efficient delivery of maintenance and operational tasks
• Positive contribution to team performance and site culture

Skills & Experience

Essential

• Experience in facilities, operations, cleaning, or security roles.
• Strong organisational and problem-solving skills.
• Confident in using CCTV and building management systems.
• Ability to perform hands-on operational duties when required.
• Strong communication and interpersonal skills.
• Commercial awareness and attention to detail.

Desirable

• Understanding of health and safety legislation and compliance processes.
• IOSH or equivalent qualification.
• Experience supporting budget management or procurement activities.
• SIA Licence

Personal Attributes

• Proactive, reliable, and hands-on approach to problem solving.
• Calm, professional, and adaptable in a fast-paced environment.
• Team-oriented, with a natural ability to motivate and support others.
• Committed to maintaining high standards of cleanliness, safety, and presentation.
• Takes pride in delivering operational excellence and continuous improvement.

Job Type: Part-Time & Full-time

Benefits

• Health & wellbeing programme
• On-site parking
• Store discount

Job Types: Full-time, Part-time

Benefits

• Employee discount
• Health & wellbeing programme
• On-site parking

Work Location: In person

Pay: £13.45 per hour

Benefits

• Employee discount
• On-site parking

Application question(s)

• Have you previously supervised or directed staff on a shift or daily basis (e.g. allocating tasks, checking standards, providing feedback)?
• Have you ever identified a way to improve efficiency, reduce costs, or improve standards in a previous role?
• Have you ever checked that contractors or suppliers were compliant (e.g. RAMS, insurance, permits to work)?
• Are you happy to undertake cleaning tasks which will include cleaning toilets and maintaining cleaning standards across the centre .

Work Location: In person

About security roles for ex-police

Security management, operations and consultancy roles. Years of operational policing — command, incident response, public order — translate directly into corporate security, and employers in this sector actively rate police experience.