Front of House / Security Officer

About this role

Job Title

Front of House / Security Officer

Main Purpose of the Role

To provide a professional Front of House, Security and Facilities support service, acting as the first point of contact for employees, visitors, contractors and guests. The role is responsible for maintaining site security, managing access control, supporting facilities operations, coordinating building services, administering business support functions, acting as a Fire Marshal and First Aider, and ensuring the safety, security and smooth day-to-day operation of the premises, including responding to emergencies and assisting emergency services when required.

Benefits

• Working within a newly refurbished dedicated office space with onsite employee gym.
• On site parking
• Private Medical Insurance
• Central Line Train station within one-minute walk with quick access to Central London.
• Close road links to M11/M25/A406/A12 and London
• Breakout space including games tables/machines
• Social events
• Pension Scheme
• Healthshield (health cash back scheme and counselling services).
• 30 days annual leave, incl. Bank Holidays, per annum, with an additional day per year of service (capped at 35 days)
• Eye Test / Glasses reimbursement scheme.
• Various team and personal reward incentives
• Referral programme

Key Responsibilities

Front of House & Customer Service

• Act as the first point of contact for employees, visitors, contractors and guests in a professional, courteous and helpful manner
• Maintain a smart and professional appearance in accordance with company dress standards
• Ensure reception and front-of-house areas remain clean, tidy and presentable at all times
• Manage reception enquiries and direct visitors to the appropriate department or employee
• Provide a high standard of customer service and represent the company professionally at all times

Security & Access Control

• Ensure all employees, visitors and contractors comply with site security procedures
• Verify visitor identification and ensure all visitors and contractors sign in and out using the visitor management system
• Monitor access control systems and ensure employees use access fobs correctly when entering and leaving the premises
• Prevent unauthorised access to the building and surrounding estate
• Conduct regular internal and external security patrols of the premises
• Monitor building security and report any suspicious activities, security breaches or incidents
• Maintain accurate incident, accident and occurrence records
• Remain vigilant regarding any company equipment or assets being removed from site and report any concerns to management
• Assist with the operation of vehicle barriers and access systems, including manual operation during equipment failures
• Maintain effective communication with in-house security personnel and external security providers, including agency staff, to ensure continuity of security operations

Facilities & Building Support

• Liaise with contractors, suppliers and service providers including cleaning contractors, vending suppliers, water suppliers, maintenance contractors and other third-party providers
• Work closely with the Facilities Team and Building Management to support the day-to-day operation of the building
• Conduct routine inspections of the building and surrounding grounds
• Promptly identify and report all maintenance issues, defects, damage, hazards, security risks, and required repairs to the Facilities Team and Building Management for appropriate action
• Assist with office moves, building projects, site inspections and facilities-related activities
• Ensure fire exits, escape routes and emergency equipment remain accessible and compliant at all times
• Liaise daily with cleaning teams regarding cleaning standards, operational requirements and building issues requiring attention

Mail, Courier & Deliveries Management

• Manage the Royal Mail Business Account and process all outgoing business correspondence, parcels and recorded deliveries
• Complete all required postage, courier and shipping documentation accurately
• Coordinate courier collections and maintain accurate records of outgoing mail and parcels
• Receive, sort and distribute incoming mail, packages and deliveries
• Manage food and other staff deliveries, promptly contacting employees upon delivery arrival
• Ensure deliveries are handled securely and efficiently in accordance with company procedures

Parking Management

• Manage visitor parking arrangements and monitor parking usage.
• Allocate temporary parking spaces daily, to employees who do not have permanently assigned parking bays.
• Maintain parking allocation records and assist with parking administration.
• Monitor parking compliance and report unauthorised use of parking facilities.