General Services & Facilities Manager

About this role

Indra is one of the leading global technology and consulting companies and the technological partner for core business operations of its customers worldwide. It is a world-leader in providing proprietary solutions in specific segments in Transport and Defence markets, and the leading firm in Digital Transformation Consultancy and Information Technologies in Spain and Latin America through its affiliate Minsait. Its business model is based on a comprehensive range of proprietary products, with a high-value focus and with a high innovation component. In the 2025 financial year, Indra achieved revenue of €5.5 billion, 60,000+ employees, a local presence in 46 countries and business operations in over 140 countries.

As the technological partner for its customers' key operations, Indra is at the core of their business, and Indra's four values guide everything we do:

Innovation - Our capacity for innovation, cutting-edge solutions, and specialised team of professionals enable us to drive a safer, more connected future through technology.

Trust - We work with strength, commitment, and reliability, delivering quality solutions to build trust with customers, employees, partners, investors, and society.

Connection - We harness the power of collaboration, connect ideas and solutions, and adapt to our customers' needs, supporting them on the path to a better future.

Foresight - We anticipate future needs to make the world safer and more connected, transforming our experience and knowledge into solutions for a better tomorrow.

Indra UK & Ireland is experiencing continued growth, including a landmark contract award with Transport for London. To support the high volume of hiring for the TfL project, we are expanding our Talent Acquisition team.

Job Purpose

The General Services & Facilities Manager is responsible for the effective management, maintenance, safety, and continuous improvement of the company's facilities and workplace environment. This is a newly created role as we continue to grow our operations within the UK & Ireland working closely with the global facilities team.

The role ensures that all building operations, contractor services, compliance requirements, and workplace support functions are delivered to the highest standards while aligning with business objectives.

The postholder will lead facilities operations, oversee external service providers, manage budgets and expenditure, support office transformation projects, and create a safe, efficient, and positive working environment for employees and visitors.

Office based will be in Hanover Square with regular travel between sites across London with the biggest site being in Redhill Surrey.

Requirements

Key Responsibilities

Facilities Management & Operations

• Lead the day-to-day management of facilities, building services, and general office operations
• Ensure the highest standards of cleaning, maintenance, security, and workplace presentation are maintained at all times
• Manage and monitor third-party contractors, suppliers, and service providers, ensuring contractual obligations and service level agreements (SLAs) are achieved
• Conduct regular inspections of offices, communal areas, car parks, storage facilities, and waste management areas to identify maintenance and operational requirements
• Coordinate preventative and corrective maintenance activities to minimise disruption to business operations
• Support office refurbishment, renovation, and workplace improvement projects, working closely with internal stakeholders and external vendors

Health, Safety & Compliance

• Ensure compliance with all relevant Health & Safety legislation, regulations, and company policies
• Conduct and review risk assessments, ensuring risks are identified, mitigated, and appropriately monitored
• Investigate and report incidents, hazards, and non-compliance issues, implementing corrective actions where necessary
• Maintain facilities-related compliance records, inspections, certifications, and statutory documentation
• Promote a positive health, safety, and wellbeing culture across the organisation

Vendor & Contractor Management

• Develop and maintain strong working relationships with contractors, service providers, landlords, and key stakeholders
• Manage contractor performance, ensuring quality, compliance, and value for money
• Oversee procurement activities relating to facilities services and operational requirements
• Coordinate contractor access, permits to work, and health & safety compliance

Financial Management

• Support the preparation and monitoring of facilities budgets
• Analyse expenditure and identify opportunities for cost control and operational efficiencies
• Create purchase orders, process invoices, and ensure timely approval and payment of facilities-related costs
• Support supplier negotiations and contract renewals to achieve best value

Workplace Experience & Business Support

• Deliver a high-quality workplace experience that supports employee engagement, productivity, and wellbeing
• Provide operational support for company events, meetings, conferences, and visitor management
• Act as a key point of contact for facilities-related enquiries and service requests
• Ensure facilities services are aligned with business needs and organisational growth objectives

Leadership & Stakeholder Management

• Provide guidance and expertise on facilities management best practices
• Foster collaborative relationships across departments and with external partners
• Promote company values and contribute to a positive workplace culture
• Support the development and implementation of facilities strategies and continuous improvement initiatives

Essential

Skills, Experience & Qualifications

• Minimum 3 years' experience in Facilities Management, General Services, Workplace Management, or a similar role
• Proven experience managing third-party contractors, suppliers, and facilities service providers
• IOSH Managing Safely, IOSH Working Safely, or equivalent Health & Safety qualification
• Strong understanding of facilities operations, compliance, maintenance, and health & safety requirements
• Experience managing budgets, purchase orders, invoices, and cost control activities
• Excellent communication and interpersonal skills with the ability to build effective relationships at all levels
• Strong organisational and problem-solving skills with the ability to manage multiple priorities
• Proficient in Microsoft Office applications, including Excel, PowerPoint, Outlook, and Word
• Customer-focused approach with a commitment to service excellence

Desirable

• 18th Edition Electrical Qualification
• NEBOSH General Certificate or equivalent Health & Safety qualification
• Experience managing office refurbishment, relocation, or workplace transformation projects
• Knowledge of building management systems (BMS) and facilities management software
• Full UK Driving Licence

Benefits

• Holidays: 25 days per annum + 8 days bank holidays (options to buy/sell days)
• Pension - 4% employee and 4% employer
• Private medical insurance (including dental & optical)
• Life assurance
• Income protection
• Employee assistance programs
• Flexible/remote working options
• Charitable initiatives
• Social events (formal & informal)
• Learning and development programs
• Innovative & collaborative work environment

Indra is an equal employment opportunity employer. Applicants are considered without regard to race, colour, religion, sex, sexual orientation, gender identity, origin, disability or other characteristics protected by law.

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