About this role
Head of Service (Security Systems / Engineering)
£50,000 - £55,000 + Progression + Enhanced Holidays + Company Van + Hybrid Working + Company Benefits
Liverpool
Are you a Service Manager or Head of Service from a security, engineering or technical background, looking to take ownership of service operations within a growing engineering business?
This company specialises in integrated security solutions, including bespoke security gates and barriers, CCTV, access control and perimeter protection systems for commercial and industrial clients.
On offer is the opportunity to take a leading role in developing and managing service operations, overseeing engineering teams, improving service delivery and maintaining strong customer relationships. You'll help streamline processes, resolve escalated issues and ensure service and maintenance activities are delivered efficiently across the business.
This role would suit a Service Manager, Head of Service or Service Operations Manager from a security systems, access control, gates, barriers or engineering background looking to take on a senior office-based role with hybrid working.
The Role
- Lead and manage service and maintenance operations
- Coordinate field engineers and allocate service work effectively
- Oversee planned maintenance, repairs and emergency breakdowns
- Manage customer relationships and resolve escalated service issues
- Monitor service performance, quality and operational efficiency
- Work closely with installation, project management and commercial teams
The Person
- Experience in a Service Manager, Head of Service or Service Operations role
- Background in security systems, engineering, access control or a related technical industry
If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
Keywords: Head of Service, Service Manager, Service Operations Manager, Security Systems, Security Gates, Barriers, Access Control, CCTV, Perimeter Security, Electronic Security, Field Service Management, Maintenance Manager, Liverpool, Hybrid Working
We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set.
Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Desired Skills and Experience
*Experience in a Service Manager, Head of Service or Service Operations role
*Background in security systems, engineering, access control or a related technical industry
About security roles for ex-police
Security management, operations and consultancy roles. Years of operational policing — command, incident response, public order — translate directly into corporate security, and employers in this sector actively rate police experience.
See all security jobs in Liverpool →Why this fits a police background
- Security operations
What security roles pay ex-police
Advertised UK ranges, editorial estimates reviewed July 2026
| Security officer (SIA) | £24,000–£29,000 |
| Security supervisor / team leader | £28,000–£34,000 |
| Site / security manager | £38,000–£52,000 |
| Regional / operations security manager | £50,000–£65,000 |