Health Club Duty Manager - 24 Hour Contract

About this role

Health Club Duty Manager - 24 Hour Contract

As a Duty Manager at our client’s exclusive residential development at White City Living, you will support the daily operations of the residents’ Health Club and Spa, comprising an exclusive resident gym, swimming pool, vitality pool, studio, and premium wellness facilities areas.

We are looking for a motivated team member who is keen to develop their operational experience by supporting the day-to-day running of a Health Club facility, with a particular focus on delivering fitness classes and creating meaningful resident engagement.

Due to the team’s shift patterns, applicants must have full flexibility throughout the working week, with no restrictions on their availability. Weekend work is required as part of this role.

You will be responsible for helping to maintain the highest standards of safety, service excellence, and resident engagement. Reporting directly to the Club Manager, you will support the smooth running of the gym, pool, spa, and wider wellness facilities, while coordinating day-to-day operations, resident experiences, and stock control. Your passion for leisure, strong leadership, and community-focused mindset will help create a vibrant social hub where residents feel welcomed, safe, and connected.

As an ambassador of our core values — Excellence, Accountability, Integrity, and Teamwork — you will support the delivery of a calendar of resident events, create personalised experiences, and uphold the luxury standards that define our brand.

This role offers a rare opportunity to help shape and mobilise a distinctive residential wellness space, where exceptional leisure facilities, genuine community spirit, and outstanding service come together.

Operations

• Oversee all day-to-day Health Club operations, including opening/closing procedures and facility walk-throughs.

· Manage safety protocols across the gym and pool areas, including supervising and supporting the rota, enforcing facility rules, and overseeing water-quality testing.

• Handle stock control: perform regular stock takes and receive deliveries

· Manage transactions through PDQ readers.

• Coordinate bookings and logistics for the treatment rooms as well as bookings for classes and wellness events.

· Maintain the appearance and readiness of all public areas.

Customer Experience & Community Building

• Support the delivery of a calendar of social and wellness events (e.g., sunset yoga, sound healing, boxing masterclasses) to foster community spirit.
• Oversee enquiries and bookings for both daily use and special events, ensuring flawless execution.

· Provide onboarding induction tours and reorientation support for new and returning residents.

• Gather resident feedback to continuously enhance the Health Club experience.

Health & Safety

· Conduct and document opening and closing safety checks, pool and spa water tests, and facility inspections in line with the required schedule. Full training will be provided.

· Ensure compliance with all relevant health and safety regulations, including NPLQ and Pool Plant Operator standards where applicable.

• Act as Emergency Responder/First Aider when required, responding swiftly to incidents.

· Report accidents, near misses, and defects to the Club Manager and Estate Management Team and follow through on corrective actions.

Benefits

• Career-development pathways with clear progression opportunities.
• Access to ongoing training workshops, industry seminars, and wellness events.
• Employee assistance programme and regular team-engagement initiatives.
• Social events, charity involvement, and community volunteering opportunities.
• Access to BUPA+ after 2 years service.

Skills and Experience

Must Have

• Fitness Instructor Level 2 Qualification

Desirable

• Personal Trainer Level 3
• Experience in luxury health clubs, hospitality or high-end residential amenities.
• SPERA (Swimming Pool Emergency Responder Award)/ NPLQ (National Pool Lifeguard Qualification) or equivalent.
• PPO Level 3 (Pool Plant Operator)
• Event planning and coordination experience.

A bit about us

Educated Body is a health and fitness company operating within the niche sector of luxury residential developments. We work on some of the highest-profile property projects in the UK.

Our role is to operate luxury health clubs and spas, delivering exceptional customer service alongside group exercise sessions, personal training, treatments, and broader wellbeing services.

We do more than manage sites — we also consult on their development and design, and supply specialist equipment.

Some of the brands we have worked with recently include Canary Wharf Group, BBC Television Centre (Stanhope Plc), Fulham Football Club, and Soho House.

Pay: £14.80 per hour

Application question(s)

• Opening shifts start at 5:45am and closing potentially until 23:00, are these times permissable?

Licence/Certification

• Fitness Instructor Level 2 Qualification (required)

Work Location: In person

About facilities & operations roles for ex-police

Operations, facilities and site management roles. Running a shift, a custody suite or an operational unit is people-and-process management employers can use from day one.