Home Office Security Pass Team Admin Officer

About this role

Details

GBP

Job grade

Administrative Officer

Business area

HO - Chief Operating Officer Group

Type of role

Administration / Corporate Support

Working pattern

Full-time

Number of jobs available

1

Contents

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About the job

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Benefits

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Things you need to know

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Apply and further information

About the job

Job summary

The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counter-terrorism, policing, crime, drugs policy, immigration and passports.

The Chief Operating Officer Group works closely with the Home Office’s policy and operational commands to enable us together to deliver the department’s priorities.

The group is comprised of different teams and professional functions, including Commercial, Finance, People, Portfolio and Project Delivery, Security, Estates and Information and Digital, Data and Technology.

This role is responsible for processing pass, warrant, and ID card applications, ensuring all items are issued in full compliance with current policy and security standards. You will manage access control requests and deliver a responsive counter service, supporting staff and visitors with a wide range of security‑related enquiries.

The post is well‑suited to individuals who can work flexibly, adapt to changing priorities, and demonstrate a proactive, solution‑focused approach. The successful candidate will be able to use their initiative and, when required, work with minimal supervision.

This is an office‑based role at Liverpool -The Capital. Hybrid or remote working is not available.

Job description

Key Responsibilities

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Process pass, warrant, and ID card applications, ensuring all items are issued in accordance with current policy.

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Manage the Pass Team counter on a rota basis, supporting pass application sessions and responding to general security‑related enquiries.

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Maintain effective oversight of the joint Pass Enquiries mailbox, ensuring all queries are resolved within agreed service level agreements (SLAs).

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Provide administrative support to the wider Physical Security Team, including telephone handling, responding to pass and access queries, and managing incoming post.

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Process access control requests across the Home Office estate, ensuring timely and accurate updates.

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Undertake other duties appropriate to the grade, as required.

Working Pattern

Due to the business requirements of this role, it is only available on a full-time basis.

Training

You will receive full training and support to do the job. Training takes place on the job with a mentor who supports you until you are fully confident in the role. You will work as part of a team where there is always someone around for advice and support. Further information on what the training involves can be found on our website.

Person specification

Essential Criteria

We are seeking a motivated and professional individual who can demonstrate:

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Excellent written and verbal communication skills, with confidence engaging with staff, contractors, and visitors at all levels.

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Ability to work at pace in a busy, front‑facing office environment, managing high volumes of queries and applications.

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Strong organisational skills, with the ability to prioritise effectively and manage competing demands.

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Flexibility and the ability to adapt to changing priorities, sometimes at short notice.

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Competence in Microsoft Office 365, including Outlook, Excel, Word, and PowerPoint.

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Ability to use initiative and work with minimal supervision when required.

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Commitment to maintaining confidentiality and handling sensitive/security‑related information appropriately.

Desirable Criteria

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High level of attention to detail and accuracy, particularly when processing sensitive personal data and security documentation.

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Experience working in a security, customer service, administrative, or office‑based environment.

Behaviours

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Delivering at Pace
• Working Together

We only ask for evidence of these behaviours on your application form:

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Making Effective Decisions

Benefits

In addition to your salary, a career with the Home Office offers a range of benefits, including:

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A Civil Service pension with an employer contribution of 28.97%.

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In-year reward scheme for one-off or sustained exceptional personal or team achievements.

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25 days annual leave on appointment, rising with service to 30 days.

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Eight days of public holidays, plus one additional privilege day.

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See more of our benefits on our careers website.

Sign-up on our website to receive emails with information about careers at the Home Office.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Strengths, Ability and Experience.

This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.

We will endeavour to conduct the selection process in line with the dates indicated below, but cannot guarantee that these will not, where necessary, be revised.

As part of the application process, you will first be asked to confirm your eligibility by providing some basic personal information.

After submission of this first stage, you will be invited to complete the following Civil Service Judgement test(s).

• Online Test – by *Thursday 30th July 2026.

If you successfully pass the Civil Service Judgement test(s), you will be invited to complete the full application form. Please complete the online test(s) as soon as possible (within 24-48 hours is recommended). If you fail to complete the online test(s) or full application before the deadline, your application will be withdrawn.

Guidance for the Civil Service test(s) will be available when you are invited to take the test(s). The online tests are accessed via the Civil Service Jobs website.

You cannot complete the tests on a mobile phone or tablet.

Please note: Our online test supplier will be performing scheduled maintenance between 4 p.m. and 7 p.m. on Sunday 19/07/2026. You will be unable to access tests during this period.

If you are in the middle of a test when the maintenance begins, your progress will be paused. You will be able to resume your test from where you left off via your application centre once the downtime has ended. Please note that you will not be able to launch any new tests while the system is offline.

Following successful completion of your test/s, you will then be asked to complete the full application form.

2. Application – by*Thursday 30th July 2026.*

As part of the application process, you will be asked to complete:

• CV

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Personal Statement (maximum 500 words).

• Evidence of the Lead Behaviour 'Making Effective Decisions' (maximum of 250 words).

Your CV should consist of your career history, qualifications and skills/experience [amend as relevant], including any key achievements in each role. Your CV will be scored against the experience required for the role as noted within the essential criteria.

The Personal Statement should be aligned to and demonstrate how you meet the skills and experience set out in the essential criteria, detailed in the job description.

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