About this role
We are looking for an organised, efficient, and experienced Control Room Operator to join our security team for Mitie Business Services. You will be working within a supportive team to maintain and monitor CCTV, intruder, and fire alarm panels.
Your key responsibilities will include assisting with daily operational requirements - ensuring compliance and accurate recording of incidents to outline identified risks. As part of your role, you will be required to escalate incidents, report Health and Safety concerns, and respond to emergency situations also producing accurate reports to ensure alarms are efficiently responded to.
Our ideal candidate will have awareness of the law across, The Private Security Industry, Health and Safety for the Private Security Operative, Fire Safety, Technology and Systems in the Security environment and Emergency Procedures.
If you have prior control room or security experience, a passion for delivering excellent customer service and a desire to excel, apply today! Please note: You MUST hold a valid CCTV License and have a 5-year verifiable education or work history with references.
What's in it for you?
- £14.05p per hour
- A friendly supportive team
- Training, career development
- Opportunities to progress
- Overtime opportunities
- A great selection of benefits incl. Access to on-line GP services, death in service, share options and discounts for shopping, cinema, holidays, etc.
- Fully funded uniform
- Peoples pension
- Annual leave accrual
- Full onsite training
- Cycle to Work Scheme
- Free onsite parking
What's in it for you?
- A friendly supportive team
- Training, career development
- Opportunities to progress
- Overtime opportunities
- A great selection of benefits incl. Access to on-line GP services, death in service, share options and discounts for shopping, cinema, holidays, etc.
- Fully funded uniform
- Peoples pension
- Annual leave accrual
- Full onsite training
- Cycle to Work Scheme
- Free onsite parking
- Dual officer role (Control Room Operator/Security Officer)
- Delivering excellent customer service
- Good level of concentration and coordinating
- Good communication skills and effective report writing capabilities
- Physical protection of the premises from any external or internal threats and preservation of life
- Prevention of loss of assets, critical technology, sensitive information or reputational damage
- Thorough knowledge of the client to minimise impact to business areas, escalate where appropriate and understanding of critical systems
- Oversee perimeter access through reception for staff, tenants, contractors, and visitors.
- Undertaking patrolling, searching and emergency response procedures.
- Monitor access and egress of personnel and guests and respond to breaches
- Maintain clear and legible records and logbook Adhere to health & safety at all times.
- Any other duties deemed necessary
- Incident management.
About You
- Valid SIA DS Licence & CCTV Licence (Both Essential)
- Ability to demonstrate that you can problem solve under pressure
- Ability to multi-task and prioritise daily workload
- Passionate about delivery excellent service
- Willing to embrace a new and exciting challenge.
- Front of house experience
- Control Room experience
- Excellent communication and customer service skills
- Adhere to health & safety at all times
- Any other duties deemed necessary
About security roles for ex-police
Security management, operations and consultancy roles. Years of operational policing — command, incident response, public order — translate directly into corporate security, and employers in this sector actively rate police experience.
See all security jobs in Manchester →Why this fits a police background — match score 85/100
- Incident command & response
- Working to legislation & regulation
- Security operations
What security roles pay ex-police
Advertised UK ranges, editorial estimates reviewed July 2026
| Security officer (SIA) | £24,000–£29,000 |
| Security supervisor / team leader | £28,000–£34,000 |
| Site / security manager | £38,000–£52,000 |
| Regional / operations security manager | £50,000–£65,000 |