About this role
Pacifica is one of the largest professional appliance repair companies in UK. We’ve grown our service through a reputation for excellent customer service, understanding what customers need and making sure that we consistently fulfil their requirements.
We have a vacancy for an apprentice to join our busy IT Security Team, based at our Head Office in the North East. You will work closely with the other members of the Security team, assist the IT support team with handling of tickets and calls, whilst liaising with all departments across all Pacifica sites in person or virtually so excellent interpersonal skills are a must.
Responsibilities
- Assist in investigating security alerts and incidents under the guidance of senior analysts
- Follow documented procedures, diagrams, and instructions to analyse and remediate security issues
- Support the rollout of new security tools, configurations, and controls
- Complete routine security audits and checks, ensuring findings are documented and escalated appropriately
- Test and evaluate new security technologies as part of continuous improvement
- Produce clear procedural documentation and reports
- Assist the support team in the remediation of tickets and escalated issues
- Talk employees through troubleshooting steps face-to-face, over the phone, or via remote access
- Diagnose and resolve system, network, hardware, and software issues
You will need the following skills
- Accuracy and integrity are of the utmost importance and you will also need to have an unwavering eye for detail and be methodical and organised
- The ability to maintain a calm, pragmatic approach under pressure
- Flexible and able to prioritise a changing "to do" list
- Proficient in using a computer
- Have a genuine interest in IT and technology
- A good foundation in computers and networks and a genuine interest in cyber security
Entry requirements
- An A-Level in ICT
- OR an International Baccalaureate at Level 3 in ICT
- OR a Level 3 apprenticeship in a similar subject
- OR a BTEC Extended Diploma in IT (180 credits)
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
For more information please visit the UK ENIC website.
*Working hours:*37.5 hours per week
Benefits
- Discounts via company retail portal
- Monthly cash prize draw
- Complimentary appliance cover
Future prospects
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
About QA
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now!
About cyber security & digital forensics roles for ex-police
Cyber security, digital forensics and incident-response roles. DMIs, cybercrime investigators and digital forensics officers bring evidential discipline and investigative judgement that DFIR and security teams struggle to hire.
See all cyber security & digital forensics jobs in Newcastle upon Tyne →Why this fits a police background
- Investigative casework
What cyber security & digital forensics roles pay ex-police
Advertised UK ranges, editorial estimates reviewed July 2026
| Digital forensics analyst | £32,000–£45,000 |
| DFIR consultant | £45,000–£65,000 |
| Senior forensics / IR specialist | £60,000–£80,000 |
| Threat-intelligence specialist | £55,000–£80,000 |