National Operations Manager

About this role

THE ROLE: National Operations Manager

*SALARY:*£40k + Car Allowance

*HOURS:*40 hrs per week (across days, nights & weekends as operation requires)

THE ROLE

We are seeking an experienced Operations Manager, based out of our client HQ, to support the day-to-day delivery of our high-profile client security contract. This is a hands-on operational leadership role with responsibility for maintaining service delivery across a complex multi-site manned-guarding operation, leading teams, ensuring robust scheduling and supporting standards across the wider estate.

The successful candidate will work a 40-hour week and must be comfortable working flexibly across a 24/7 security operation. While based out of our client HQ, the role will require a mixture of days and nights where operationally necessary, together with visits to other sites as and when required.

Key Responsibilities

• Take day-to-day operational responsibility for service delivery, with the role primarily based at Client HQ while maintaining appropriate oversight of the wider multi-site contract.
• Own and oversee scheduling and rostering, ensuring contractual hours are fully covered, staffing is appropriately allocated and dropped shifts are prevented.
• Maintain accurate rosters to minimise payroll queries and support accurate client invoicing.
• Visit sites across the wider contract as and when required, working closely with Site Ambassadors who undertake routine site visits and provide feedback on standards, compliance and operational issues.
• Work a flexible mixture of days and nights to provide effective operational oversight of a 24/7 service.
• Provide direct leadership, support and accountability to Team Leaders, supervisors and security teams across the contract.
• Act as a key operational point of contact for employees and support the National Account Manager with the effective management and development of the contract.
• Ensure employees comply with Amulet policies, Assignment Instructions, contractual requirements and all relevant legal and regulatory obligations.
• Maintain a high level of operational control, identifying service risks early and taking prompt corrective action.
• Respond professionally to client queries, attend client meetings and support the completion and delivery of KPI reporting.
• Ensure Assignment Instructions, site documentation, operational records and customer information remain accurate and current.
• Support recruitment and workforce planning to ensure sufficient staffing and resilience across all sites.
• Identify training requirements and ensure employees remain competent, compliant and capable of delivering the required service.
• Support employee relations processes including absence management, performance management, investigations, grievances and disciplinary matters.
• Monitor operational performance, analyse trends and produce practical solutions to service delivery issues.
• Assist with the control of direct and indirect costs and support the efficient financial operation of the contract.
• Build strong working relationships with the client, employees and internal stakeholders while promoting Amulet's values and service standards.

Person specification

• Proven experience as a successful Operations Manager within the manned-guarding security industry, with a demonstrable track record of delivering strong operational performance.
• Demonstrable experience managing multi-site manned-guarding security operations; single-site management experience alone will not meet the requirement for this role.
• A strong and proven track record of delivering operational performance, maintaining service levels and successfully managing teams in a demanding environment.
• High level of security knowledge, including a strong understanding of security operations, risk, incident management, access control, CCTV, alarm monitoring and associated security systems.
• Strong scheduling and workforce management experience, with the ability to manage complex 24/7 rosters and respond effectively to short-notice operational requirements.
• Ability and willingness to work a flexible 40-hour week across a mixture of days and nights.
• Ability and willingness to travel from Client HQ to other contract sites as and when operationally required, and to work effectively with Site Ambassadors supporting site-level oversight.
• Strong leadership skills with the confidence to set standards, challenge poor performance and develop high-performing teams.
• Good working knowledge of HR and employment processes, including absence management, performance management, investigations, grievances and disciplinary procedures.
• Excellent organisational and time-management skills, with the ability to work under pressure and meet deadlines.
• Strong written and verbal communication skills and the ability to build effective relationships with clients and employees at all levels.
• Good IT skills, including effective use of Microsoft Office, particularly Excel and Word.
• Full UK driving licence and access to a vehicle.
• Valid SIA Security Guarding or Door Supervisor licence.

Desirable

• SIA CCTV Operator licence.
• Experience of managing large, geographically dispersed or critical-infrastructure security contracts.
• Strong working knowledge of CCTV, access control, intruder alarm and remote monitoring platforms.
• Experience of client KPI reporting, performance improvement and cost control.

What Success Looks Like

The Operations Manager will be a visible and accountable management presence at Client HQ, maintaining strong control of scheduling, staffing and day-to-day service delivery. They will work closely with Site Ambassadors who conduct visits across the wider estate, acting on feedback and ensuring identified actions are completed. The successful candidate will also visit sites personally as and when operationally required, while maintaining a strong understanding of the security systems, risks and service standards across the contract.

INTERVIEW REQUIREMENTS

Eligibility documents needed at interview: Passport or Full Birth Certificate; Utility Bill showing current address and dated within 3 months; Proof of National Insurance (Payslips cannot be used) such as NI card, P45, P60, benefits or HMRC letter.

BENEFITS

• We are employee-owned, making you a beneficiary of our future success
• 25 days paid holiday (accrued & pro-rata)
• Car allowance
• Enrolment in NEST pension scheme.
• Training and development opportunities
• Wagestream app enables you to draw down up to 40% of your pay before your regular pay day; a great aid to budgeting.
• Excellent service and outstanding acts can be recognised through our OTS (On The Spot) scheme; a voucher and potential submission to the Amulets awards scheme.

ABOUT AMULET

Amulet are a specialist, intelligence-led, consultancy-level business delivering multi-faceted security solutions. We provide a complete suite of front of house, manned, mobile, event, covert, and technical security services across numerous sectors throughout the UK. We offer a new and exciting approach to the provision of security solutions within a traditional marketplace. We are recognised as an ACS Star Performer, leading the way in delivering fresh ideas and approaches that are backed up by a depth of industry knowledge and experience. As part of the Churchill Services Group, Amulet benefit from 40 years’ experience in delivering forward-thinking, industry-defining solutions. Amulet’s customers have the backing of one of the UK’s fastest growing companies as recognised by The Sunday Times Fast Track (2017).

• Our commitment to Equality. Diversity and Inclusion, we are proud to be an inclusive, equal opportunity employer and seek to attract, develop, and retain the best people from the widest possible talent pool.

About security roles for ex-police

Security management, operations and consultancy roles. Years of operational policing — command, incident response, public order — translate directly into corporate security, and employers in this sector actively rate police experience.