Operations Manager

About this role

Alchemy Global Talent Solutions are working with a London based hospitality provider who are hiring for an Operations Manager. You will be responsible for overseeing the day-to-day operations of the properties, ensuring all departments are running efficiently, and providing exceptional service to guests.

This position requires strong leadership skills, a keen eye for detail, and the ability to manage multiple tasks simultaneously. The Operations Manager will work closely with all departments to ensure smooth operations, guest satisfaction, and adherence to company policies.

Key Responsibilities

• Manage daily operations: Oversee all departments, including front desk, housekeeping, maintenance, and guest services, to ensure efficient operations.
• Staff Management: Lead, motivate, and train staff to deliver excellent guest service. Conduct regular performance reviews, identify areas for development, and ensure staff are fully trained in procedures.
• Budget and Financial Management: Assist with budgeting and financial management, ensuring the properties operate within budget and meets financial goals. Monitor operational costs and implement cost-saving measures.
• Guest Satisfaction: Ensure the highest levels of guest satisfaction through continuous monitoring of guest feedback, addressing any complaints or issues, and proactively seeking ways to improve the guest experience.
• Compliance and Safety: Ensure all operations are in compliance with health and safety regulations, licensing laws, and company policies.
• Quality Control: Monitor the quality of service and facilities, ensuring cleanliness and maintenance standards are met. Conduct regular inspections of rooms, public areas, and facilities.
• Problem Solving: Address operational challenges quickly and effectively, making informed decisions to resolve issues that may affect the performance or guest experience.
• Collaboration: Work closely with department heads to streamline operations, improve efficiency, and achieve the property goals.
• Reporting: Prepare and present regular reports on operational performance, guest satisfaction, and financial results to the General Manager and senior management team.

Qualifications

• Proven experience as an Operations Manager or in a similar role.
• Strong understanding of operations, including front office, housekeeping, F&B, and maintenance.
• Excellent leadership and team management skills.
• Exceptional communication and interpersonal skills.
• Ability to multitask, prioritise, and solve problems in a fast-paced environment.
• Flexibility to work varying hours, including evenings, weekends, and holidays.