Operations Manager

About this role

5 in 7 on a roster to be agreed.

Night Operations Manager

Manchester Arndale

Full Time | Permanent

Lead Overnight Operations at One of the UK's Premier Retail Destinations

We are seeking an experienced and motivated Night Operations Manager to take responsibility for the safe, secure and effective operation of Manchester Arndale outside normal business hours.

This is a unique opportunity to lead overnight operations across one of the UK's largest city-centre retail destinations. As the designated manager in charge overnight, you will oversee Security, Cleaning, Engineering and contractor activities, ensuring the centre remains safe, compliant and operationally ready for the following day.

You'll be the key decision-maker overnight, managing incidents, coordinating multiple teams, maintaining operational standards and acting as the primary escalation point for issues affecting the centre.

This role is ideal for an operational leader with strong people management skills, excellent judgement and the confidence to make decisions in a fast-paced environment.

Key Responsibilities

• Act as the designated manager in charge of Manchester Arndale overnight.
• Lead and coordinate Security, Cleaning, Engineering and contractor activities.
• Ensure the centre remains safe, secure, compliant and operationally ready for the following day.
• Manage and oversee critical systems including fire alarms, CCTV, access control and life safety systems.
• Respond to and coordinate incidents, emergencies and business continuity events.
• Act as the primary out-of-hours escalation point for operational issues and incidents.
• Promote and maintain high standards of health, safety and compliance.
• Monitor contractor activities and ensure compliance with approved permits, risk assessments and safe systems of work.
• Support employee welfare, performance management and people-related processes.
• Produce detailed reports, investigations and operational handovers.

Essential Requirements

• SIA Door Supervisor Licence.
• First Aid at Work qualification.
• Significant operational management experience within security, facilities management, retail, hospitality, transport or a similar environment.
• Experience managing multi-disciplinary teams and service providers.
• Experience managing incidents, emergencies and business continuity events.
• Experience managing employee performance, conduct and welfare matters.
• Strong knowledge of health and safety legislation and safe systems of work.
• Experience overseeing contractors and permit-to-work systems.
• Excellent communication, organisational and decision-making skills.

Desirable Requirements

• IOSH Managing Safely or equivalent qualification.
• Formal management or leadership qualification.
• Mental Health First Aid qualification.
• Experience working within a large shopping centre, public venue, transport hub or complex estate.
• Knowledge of shopping centre operations and retail environments.
• Experience coordinating multiple departments, activities and competing priorities simultaneously.

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

✅**Award-Winning Employer : Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

🚀**Digital Learning : The OCS Academy offers digital courses and resources to help you build skills and grow your career.

🙂 Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

📝**Professional Growth : 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

💰**Flexible Pay : Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

How to Apply

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

About facilities & operations roles for ex-police

Operations, facilities and site management roles. Running a shift, a custody suite or an operational unit is people-and-process management employers can use from day one.