About this role
JOB DESCRIPTION
Operations Manager
A senior, hands-on role leading the systems, people and operational infrastructure that
enable South West London Law Centres to deliver effective legal services.
Reports to Chief Executive Officer
Line management of the Reception and Administration Team; member of the Senior Management
Management Team
Hours 35 hours per week, permanent
About South West London Law Centres
South West London Law Centres (SWLLC) is a community-based legal practice and
registered charity providing free and affordable legal advice, casework and
representation across six South West London boroughs. Our work includes social
welfare law services, housing court duty schemes and one of the country’s largest pro
bono advice clinic programmes.
Purpose of the role
The Operations Manager is responsible for ensuring that SWLLC has the people,
systems, processes and infrastructure needed to deliver accessible, high-quality legal
services. This is a broad senior role combining day-to-day operational management
with organisation-wide improvement, compliance and strategic planning.
The postholder leads key operational functions including HR, reception and
administration, pro bono and volunteer operations, digital systems, data and
information governance, facilities, health and safety, and Lexcel compliance. As a
member of the Senior Management Team, the Operations Manager works across the
organisation to solve problems, improve how services are delivered and translate
organisational priorities into workable systems and processes.
Key responsibilities
1. Operational leadership and service improvement
- Lead the day-to-day operational delivery of the Law Centre across its office
- Identify and lead improvements to workflows, client-facing processes and internal
administration, with a focus on reducing unnecessary manual work and making best
use of limited resources.
- Lead operational projects from scoping and planning through to implementation,
staff communication, training and review.
About facilities & operations roles for ex-police
Operations, facilities and site management roles. Running a shift, a custody suite or an operational unit is people-and-process management employers can use from day one.
See all facilities & operations jobs in London →Why this fits a police background — match score 70/100
- Working to legislation & regulation
- Team & shift leadership
What facilities & operations roles pay ex-police
Advertised UK ranges, editorial estimates reviewed July 2026
| Operations coordinator | £28,000–£36,000 |
| Facilities manager | £38,000–£52,000 |
| Operations manager | £45,000–£60,000 |
| Senior / regional operations manager | £55,000–£75,000 |