About this role
Having fun matters, so we let the good time roll!
We’re excited to be recruiting for an Operations Manager with great leadership skills to support our Stratford site. With exceptional leadership skills you'll provide support to the Management Team in the day-to-day operational running of the site, whilst also supporting and empowering the team to succeed, creating an environment where fun can thrive.
Situated in Stratford Westfield Shopping Centre, Gravity Max is the UK’s biggest name in active entertainment. With attractions such as e-karting, golf, virtual reality, and darts. We're also home to the Heineken bar, a great place to play pool, or watch sport.
More about you
At Gravity we believe that having fun matters, and this doesn't just relate to our customers. Our site teams create an environment of fun by paying attention to the small details that make a big difference. If our teams are having fun, we really do believe that this is contagious. We're therefore looking for an experienced leader who can support the team not only in the operational running of the site but developing a culture of accountability and fun.
A leadership background in the leisure or entertainment space would be an advantage, but customer facing leadership experience is essential. You will be able to demonstrate your success commercially and financially, as well as demonstrate great communication.
Key accountabilities and responsibilities
Take responsibility for the day-to day running of the site, working closely with the General Manager and Assistant General Manager. Manage and motivate a team of Zonal Managers that are responsible for specific areas within the site, ensuring delivery of a high level of customer experience and colleague engagement. Open and close the business when scheduled, ensuring site security, and performing cash handling duties in line with the Company standards. Act as a point of escalation for customer queries. Manage costs in your associated budget to drive profit. Develop Team Members to create a talent pipeline, promoting within where possible.
Your experience
Experience in customer facing roles at a Team Leader or Supervisor level.
Experience in a leisure or entertainment role is desirable.
Awareness of Company commercials and financials.
A strong leader who can communicate effectively and motivate a team.
Proactive organisational and time management skills.
Our sites trade 7 days per week, so some evening and weekend work is required as part of the role.
What’s in it for you?
Free entry to our Gravity Active trampoline parks
75% discount on Gravity Max activities
Discounted food while on and off shift
Health care scheme
About facilities & operations roles for ex-police
Operations, facilities and site management roles. Running a shift, a custody suite or an operational unit is people-and-process management employers can use from day one.
See all facilities & operations jobs in London →Why this fits a police background
- Security operations
- Team & shift leadership
What facilities & operations roles pay ex-police
Advertised UK ranges, editorial estimates reviewed July 2026
| Operations coordinator | £28,000–£36,000 |
| Facilities manager | £38,000–£52,000 |
| Operations manager | £45,000–£60,000 |
| Senior / regional operations manager | £55,000–£75,000 |