Operations Manager

About this role

Do you thrive when everything is running like clockwork — and stay calm when it isn't?

We're looking for an experienced Operations Manager to help lead the day-to-day running of one of Bristol's most well-located hotels, working closely with the General Manager to deliver consistently high standards across every department.

The Role

You'll oversee the hotel's operational departments, supporting department heads and their teams to deliver an exceptional guest experience on every shift. A visible, hands-on leader, you'll be as comfortable on the floor as you are reviewing performance data — and you'll bring the commercial awareness to back up your operational instincts.

Your responsibilities will include

• Overseeing daily hotel operations across rooms, food and beverage, and front of house
• Supporting, coaching and developing department heads and their teams
• Monitoring and driving guest satisfaction scores, responding quickly to feedback
• Working with the General Manager on budgeting, forecasting and cost control
• Ensuring compliance across health and safety, licensing and brand standards
• Deputising for the General Manager in their absence
• Identifying operational efficiencies and driving continuous improvement across departments

About You

You'll already have solid hotel operations experience, ideally at a supervisory or management level within a branded property. You'll be a natural problem-solver, a confident communicator, and someone who leads by example on the floor.

About The Hotel

Hilton Garden Inn Bristol City Centre is a 171-bedroom, four-star hotel next to historic Temple Gardens, just a three-minute walk from Bristol Temple Meads station — with direct trains to London, Cardiff, Bath and the West Country. The hotel features Recess restaurant and bar with alfresco terrace, a 24-hour fitness centre, EV charging, and flexible meeting space. Cabot Circus, the Harbourside and the Bristol Hippodrome are all less than a mile away.

In Addition to a Competitive Package, We Also Offer

Exclusive discounts for you, your friends and family

• Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast
• Discounted stays for friends and family
• 50% discount when dining in our restaurants and bars
• Free meals while on duty, keeping you well-fuelled
• Access to high-street discounts on a range of shops, experiences and more
• Up to 40% savings on a wide range of bikes, with our Cycle to Work Scheme
• Generous refer-a-friend bonuses, starting at £250

Caring for your health and wellbeing, both in and outside of work

• A calendar of wellness activities — from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign
• Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing
• Healthcare Cash Plan options, from just £5 per month

Supporting your hospitality career growth

• Fully funded apprenticeship programmes
• Internal development programmes, designed to support you as you grow within your role
• Monthly and annual team member service awards, making sure your achievements are recognised and celebrated

Ready to join us?

We're an equal opportunities employer, and we welcome applications from all suitably qualified candidates, regardless of race, sex, disability, religion or belief, sexual orientation or age. At Valor Hospitality, we actively welcome applications from candidates of all diverse backgrounds.

Every application is carefully reviewed against the relevant skills and experience for the role, and we'll be in touch if you're a good match and have been selected for interview.

If you need any support at any stage of the recruitment process, or reasonable adjustments to help you do your best, please email our team at belonging@valoreurope.com.

Please note that employment is subject to proof of eligibility to work in the UK.

About facilities & operations roles for ex-police

Operations, facilities and site management roles. Running a shift, a custody suite or an operational unit is people-and-process management employers can use from day one.