Privacy Operations Manager

About this role

*Thomson Reuters*is seeking an experienced *Privacy Operations Manager*to join our General Counsel's Office. Reporting to the Chief Privacy Officer, this role presents an exciting opportunity to operationalize our global privacy program across Thomson Reuters. This role will lead a team of privacy operations specialists and be responsible for implementing privacy policies, managing day-to-day privacy operations, and ensuring compliance with global data protection and cybersecurity regulations including regional (GDPR, NIS2, Digital Services/Markets Act), federal (PIPEDA, UK GDPR), U.S. State (CCPA), provincial (Quebec’s Law 25) and sectoral (HIPAA, GLBA, FedRamp, CJIS, etc.) privacy regulation, and other applicable data protection laws. This role will also manage the operational aspects of cyber incident management, coordinate incident response activities and ensuring effective execution of the organization's cyber incident response processes. The ideal candidate will bridge the gap between privacy law, technology and strategy, working cross-functionally to embed privacy practices throughout the organization and drive automation, leveraging the use of AI and other tools to operationalize privacy compliance across products, services and functions.

In this opportunity as a Privacy Operations Manager, you will lead:

Privacy Program Management

• Oversee the day-to-day operations of Thomson Reuters' global privacy program
• Implement privacy policies, procedures, and operational frameworks
• Conduct or facilitate the conduct of risk assessments, including - privacy impact assessments (PIAs) data protection impact assessments (DPIAs), transfer impact assessments (TIAs)
• Coordinate responses to data subject access requests (DSARs) and ensure timely resolution
• Track and report on privacy program metrics and KPIs

Privacy Compliance & Risk Management

• Track and report changes in new/existing privacy regulations and monitor compliance with key regulations including GDPR, CCPA, PIPEDA, among others
• Build out and maintain data inventory, and data mapping initiatives
• Identify privacy risks and work with stakeholders to implement mitigation strategies
• Support privacy incident response and breach notification processes
• Conduct privacy audits and assessments of internal processes and third-party vendors

Cyber Incident Management

• Support the day-to-day operational execution of the cyber incident response program, including intake, triage, and escalation of security incidents with privacy implications
• Support cross-functional co-ordination with Information Security, IT, Legal, and Business teams during active incidents to ensure timely containment, remediation, and communication
• Support legal assessment of incidents to determine breach notification obligations under applicable privacy and data protection regulations, and drive timely notification to affected individuals and regulators
• Maintain and continuously improve incident response playbooks, runbooks, and operational procedures for cyber incidents

Privacy-by-Design and Cross-Functional Collaboration

• Partner with Legal, Information Security, IT, Product, and Business teams to integrate and operationalize privacy-by-design principles and guidance into the product development cycle.
• Serve as a privacy subject matter expert and advisor to business units
• Facilitate privacy training and awareness programs for employees
• Work with vendors and partners to ensure contractual privacy obligations are met
• Identify current sub-processor's and updating contractual documentation to reflect current state

Documentation & Reporting

• Maintain records of processing activities (ROPA) and privacy documentation
• Prepare and maintain privacy metrics, dashboards and reports for leadership and relevant stakeholders
• Document privacy procedures and create operational playbooks
• Support regulatory inquiries and audits

Team Leadership & Management

• Lead, mentor, and develop a team of Privacy Operations Specialists, fostering a culture of accountability, continuous learning, and operational excellence.
• Set clear performance expectations, conduct regular one-on-ones, and provide ongoing coaching to support individual growth and career development.
• Collaborate cross-functionally with Legal, IT, Security, and Business teams to align privacy operations priorities, resolve escalations, and ensure the team has the resources and guidance needed to execute effectively.
• Drive team efficiency by establishing standardized workflows, refining processes, and implementing best practices that scale with the organization's evolving privacy landscape.

About You

You’re a fit for the role of Privacy Operations Manager if your background includes:

Required

• Bachelor’s degree in law, Information Systems, Computer Science, Cybersecurity, or related legal or technical field
• 6-8 years of experience in a technical privacy, cybersecurity, or compliance role, preferably in a SaaS environment. Including 3-5 years of people management.
• Relevant privacy and/or cybersecurity certification, such as IAPP’s Certified Information Privacy Professional credential (CIPM, CIPPT), Certified Information Systems Security Professional (CISSP).
• Experience with privacy risk assessments from a technical perspective.
• Advanced skills (3-5+ years) configuring and managing OneTrust privacy management software, including assessment automation, data inventory management, and DSAR workflow and consent management.
• Strong knowledge of global privacy regulations (GDPR, CCPA, PIPEDA, etc.)
• Ability to interpret legal and regulatory requirements into system-level controls.
• Experience in advising product and technology teams on privacy obligations relating to the processing of sensitive data, including implementing privacy by design requirements.
• Knowledge of data classification, retention, and lifecycle management.
• Experience managing privacy operations in a large, complex organization
• Proven ability to manage multiple projects and priorities simultaneously
• Excellent communication skills with ability to explain complex privacy concepts to non-technical audiences
• Strong analytical and problem-solving capabilities
• Experience with privacy management tools and technologies

Preferred

• Experience with automation tools (e.g., PowerBI, PowerAutomate) and AI/ML frameworks for compliance.
• Experience with data governance tools, SIEM systems, and privacy-enhancing technologies (PETs).
• Expert skills (5+ years) configuring and managing OneTrust privacy management software, including assessment automation, data inventory management, and DSAR workflow and consent management.
• Proficiency in scripting and automation for compliance tasks/ privacy automation tools and technologies .
• Knowledge of information security frameworks and practices
• Project management certification or experience
• Master's degree in legal studies or law degree.

Skills & Competencies

• Strategic thinking with operational execution capabilities
• Strong attention to detail and organizational skills
• Ability to work independently and collaboratively across global teams
• Adaptability to changing regulatory landscapes
• Cultural sensitivity for working in a global environment
• Technical aptitude for understanding data flows and systems

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What’s in it For You?

• *Hybrid Work Model:*We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• *Flexibility & Work-Life Balance:*Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset.

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