Quality & Compliance Specialist (Workers Compensation)

About this role

For over 165 years, CGU has been insuring ambition. Part of Insurance Australia Group (known as IAG), we’re a leading commercial, rural and personal lines insurer and a top-three provider of workers compensation insurance.

Help shape the future of Workers Compensation quality, compliance and governance at CGU.

This is an exciting opportunity to join a growing team at a pivotal time. As our Workers Compensation business continues to expand, you'll play a key role in strengthening quality practices, embedding compliance frameworks and supporting major business and system transformation initiatives. Working across risk and operational teams, you'll turn insights into action, helping ensure we deliver great customer outcomes while meeting our regulatory obligations. If you're looking to apply your technical expertise in a role with broad business impact, we'd love to hear from you.

This is a permanent full-time role based in Boorloo (Perth).

What You'll Do

• Conduct quality assurance reviews and analyse outcomes to identify trends, strengthen controls and improve operational performance.
• Monitor compliance with legislative requirements and business processes across Workers Compensation operations.
• Maintain and enhance operational knowledge resources, procedures and tools to support consistent business practices.
• Partner with stakeholders across risk and compliance to provide advice, insights and practical solutions.
• Support business improvement, system enhancement and transformation initiatives.
• Contribute to risk profiling activities by identifying emerging risks, recommending controls and supporting effective decision making.

What You'll Bring

• Experience within Workers Compensation, gained in claims, quality, compliance, governance or a related technical role.
• Knowledge of compliance, governance and risk management principles, with a practical and solutions- focused mindset.
• Ability to interpret legislation, business requirements and policies to provide trusted advice.
• Strong stakeholder engagement skills and confidence working with diverse teams across the business.
• Experience identifying opportunities to improve processes, controls or customer outcomes.
• Resilience, curiosity and the ability to manage competing priorities in a changing environment.
• ANZIIF qualifications or relevant tertiary studies will be highly regarded.

What We Offer

• Boosted superannuation with 13% as standard.
• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).
• Work from home and many more flexibility options with myFlex.
• Up to 50% off personal insurance, including home and motor insurance.
• Partner discounts on private health insurance, tech & appliances, and many more.
• Industry-leading 20 weeks paid parental leave.
• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
• employment type eligibility criteria apply

Applications close: Wednesday 2 September 2026 11:59PM AEST

Adjustments and Support

If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to recruitment@iag.com.au for a confidential conversation.

More About Us

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.

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