About this role
Job Brief
KSS NW LTD are seeking a reliable and professional Retail Security Officer to join our team. As a Retail Security Officer, your primary responsibility will be ensuring the safety and security of the store, staff, and customers, while safeguarding high-value merchandise. The ideal candidate will have strong knowledge of loss prevention techniques, including the A.*S.C.O.N.E* approach (Approach, Selects, Conceals, Observed, No attempt to pay, Exits store) for managing shoplifting incidents.
Key Responsibilities
- Monitor the premises to prevent theft, damage, or other criminal activities
- Conduct regular patrols within the store and surrounding areas, ensuring the safety and security of staff, customers, and property
- Provide a visible security presence to deter criminal activities, such as shoplifting and fraud
- Monitor CCTV and alarm systems, responding swiftly to any suspicious or unusual activity
- Utilise the A.S.C.O.N.E method (Approach, Selects, Conceals, Observed, No attempt to pay, Exits store) to identify and manage suspected shoplifting incidents
- Assist in the apprehension of offenders in compliance with legal regulations and store policies
- Work closely with store management to identify potential security risks and develop proactive measures
- Deliver excellent customer service, acting as a point of contact for customers and assisting them professionally
- Respond swiftly and appropriately to emergencies or incidents in the store, including fire evacuations, medical situations, or customer disturbances
- Liaise with local authorities, such as the police, when necessary
- Complete detailed incident reports and maintain accurate logs of any security-related activity
- Support the store in loss prevention efforts by minimising stock loss through proactive monitoring and reporting
Requirements
- A valid SIA Security Guard Licence is essential; a Door Supervisor Licence would be advantageous
- Previous experience in retail security
- Strong knowledge of the A.S.C.O.N.E approach to shoplifting prevention and other loss prevention strategies
- Excellent communication skills, both verbal and written
- Ability to remain calm under pressure and handle challenging situations professionally
- Strong customer service skills, with the ability to engage with both store staff and the public
- A keen eye for detail and the ability to notice suspicious behaviour or activities
- Experience with CCTV monitoring and other security systems is beneficial
- Professional, reliable, and punctual with a smart appearance
- Able to work flexible hours, including weekends and public holidays, to meet the needs of the retail environment
Why Join Us?
We offer competitive pay, a supportive team environment, and opportunities for career advancement within the security sector. Join us in delivering exceptional security services while protecting high-value assets.
Pay: £13.25-£14.85 per hour
Benefits
- Employee discount
- Store discount
Experience
- Customer service: 1 year (required)
- Loss prevention: 3 years (required)
- Security: 3 years (required)
Licence/Certification
- SIA (required)
Work authorisation
- United Kingdom (required)
Work Location: In person
About security roles for ex-police
Security management, operations and consultancy roles. Years of operational policing — command, incident response, public order — translate directly into corporate security, and employers in this sector actively rate police experience.
See all security jobs in Birmingham →Why this fits a police background — match score 72/100
- Financial crime & fraud
- Protection & firearms
- Working to legislation & regulation
- Security operations
What security roles pay ex-police
Advertised UK ranges, editorial estimates reviewed July 2026
| Security officer (SIA) | £24,000–£29,000 |
| Security supervisor / team leader | £28,000–£34,000 |
| Site / security manager | £38,000–£52,000 |
| Regional / operations security manager | £50,000–£65,000 |