Security Duty Manager

About this role

Job Role: Security Duty Manager

Shift Pattern: 4 on 4 off rotating shift pattern – 4 day shifts (07:00–19:00), 4 days off, 4 night shifts (19:00–07:00), 4 days off

Pay Rate: £15.85 per hour

Job Type: Permanent, Full Time

Overview

Anchor Group Services is seeking an experienced and proactive Security Duty Manager to oversee the day-to-day security operation at Quayside, a busy shopping centre located in MediaCity, Manchester.

This is a hands-on leadership role, responsible for overseeing the onsite security team and ensuring a safe, secure and welcoming environment for visitors, tenants, colleagues and stakeholders.

The successful candidate must have a minimum of 2 years’ experience managing a team, strong communication and organisational skills, and the confidence to lead security operations throughout their shift. A valid SIA Door Supervisor and CCTV Licence are both essential, along with good computer literacy and the ability to complete reports and maintain accurate records.

As Security Duty Manager, you will take responsibility for the effective running of the security operation during your shift, providing leadership and support to the onsite security team and ensuring consistently high standards of service.

You will oversee daily security activities, including CCTV and Control Room operations, incident response, site patrols and team deployment, ensuring procedures are followed and any issues are dealt with professionally and effectively.

Working within a busy customer-facing environment, you will be expected to lead by example, maintain a professional and visible presence and work collaboratively with centre management and the wider operations team.

The role operates on a 4 on 4 off rotating shift pattern, consisting of four day shifts from 07:00 to 19:00, followed by four days off, then four night shifts from 19:00 to 07:00, followed by four days off.

Main Responsibilities

• Oversee the day-to-day security operation during your shift, ensuring a professional and effective service is maintained.
• Lead, supervise and support the onsite security team, ensuring duties are allocated effectively and required standards are consistently achieved.
• Oversee CCTV and Control Room operations, ensuring procedures are followed and operations remain compliant.
• Monitor site activity and coordinate an appropriate response to security incidents, emergencies and other operational issues.
• Ensure regular patrols and security checks are completed effectively and in line with site requirements.
• Respond professionally to incidents, accidents and customer concerns, escalating matters where appropriate.
• Complete accurate incident reports, handovers, logs and other operational documentation.
• Ensure Assignment Instructions, site procedures and company policies are followed by the security team.
• Support the induction, training, development and ongoing performance of security team members.
• Ensure staffing levels and officer deployment meet the operational requirements of the site.
• Liaise effectively with Centre Management, tenants, visitors and other stakeholders.
• Support emergency procedures, including evacuations and incident management.

Maintain a professional, customer-focused approach at all times, ensuring a positive experience for visitors to the centre

• Benefits
• Access to a range of nationally recognised courses to help further your career, via the Anchor Academy
• Access to SIA & First Aid training at discounted rates, with financial support available
• Auto Enrolment Pension
• Stream – access to pay as you earn it
• Cycle to Work Scheme Available
• Free Employee Assistance Programme 24/7 including access to counselling
• Hospital Saturday Fund

Reward and Recognition awards

• What’s Next?

If you’re an experienced security professional with strong leadership skills and enjoy taking responsibility for delivering a safe, secure and customer-focused environment, we’d love to hear from you.

APPLY NOW and a member of our Recruitment Team will be in touch.

Other companies may call this role: Security Duty Manager, Security Supervisor, Security Team Leader, Security Shift Manager, Security Operations Supervisor, Duty Security Manager, Control Room Supervisor, Retail Security Supervisor, Shopping Centre Security Supervisor.

Within commuting distance of: Salford, Manchester, Trafford, Eccles, Stretford, Urmston, Swinton, Pendlebury, Prestwich, Worsley and surrounding Greater Manchester areas.