Security Officer - 15 Grosvenor St, London

About this role

Purpose of the Role

To ensure the smooth, safe and professional operation of the site outside normal business hours, delivering an exceptional, customer-focused security service that prioritises the safety, security and wellbeing of employees, visitors and all site stakeholders. The role combines a proactive and visible security presence with a service-led approach, anticipating needs, responding effectively to enquiries and concerns, and creating a welcoming, reassuring and professional environment. Responsibilities include managing emergency situations, monitoring CCTV (by suitably trained and licensed staff), controlling contractor and delivery access, and maintaining the highest standards of professionalism, discretion and situational awareness. The postholder will consistently deliver a best-in-class customer experience, adapting their approach to meet the needs and expectations of key stakeholders and VIPs, ensuring every interaction reflects the organisation’s values and enhances the overall customer journey, while always maintaining a vigilant security mindset.

Key Responsibilities

• To work the hours and shifts in accordance with conditions of employment.
• To undertake regular patrols of the site as instructed by the Area Manager
• To carry out duties in accordance with instructions issued by Area Manager / regional facilities manager.
• To comply fully with the Health & Safety Policy for the site.
• To comply with their individual responsibilities to ensure that the requirements of the Regulatory Reform (Fire Safety) Order are complied with, in line with company policy and site procedures.
• To ensure that the Rules & Regulations of the site are always complied with.
• Ensure that all incidents are recorded in Incident Log and escalated to the National Operations Centre.
• Ensure that contractors arriving on site adhere fully to requirements for contractor management and site H&S in line with the company policy and site procedures.
• Ensure that the site is a safe and pleasant environment.
• To assist with enquiries from the public if so required.
• To be aware of and abide by all rules, terms and conditions of the company.
• To comply with the Security Industry Act 2001, officers must hold a valid SIA Security Licence and where necessary a Public Space Surveillance Licence.

Skills, Knowledge and Experience

Candidates will be required to demonstrate the following

Essential

• Security Experience: Demonstrable experience delivering professional security services within a busy, public-facing environment, balancing a proactive security presence with an exceptional customer experience.
• Front-of-House Excellence: Proven experience in meeting, greeting and assisting visitors, employees and key stakeholders, creating a welcoming, professional and reassuring first impression.
• Licensing and Compliance: Hold a valid SIA Security Guarding or Door Supervision licence, as appropriate to the duties undertaken, and an SIA Public Space Surveillance (CCTV) licence where required for licensable CCTV activities. Demonstrate an understanding of relevant legislation, site procedures and security protocols.
• Exceptional Customer Service: Consistently demonstrate outstanding customer service, with the ability to anticipate needs, respond proactively to enquiries and concerns, and exceed expectations through a professional, courteous and solutions-focused approach.
• VIP and Stakeholder Engagement: Ability to engage confidently and discreetly with VIPs, senior stakeholders and visitors, adapting communication and service delivery to provide a seamless, personalised and high-quality customer journey without compromising security.
• Security Awareness and Risk Management: Maintain a vigilant security mindset, recognising potential risks, identifying unusual activity and taking appropriate action to protect the safety, security and wellbeing of employees, visitors and other stakeholders.
• Initiative and Decision-Making: Demonstrate sound judgement, initiative and the ability to prioritise competing demands, manage challenging situations calmly and professionally, and respond effectively to incidents and emergencies.
• Integrity and Professionalism: Maintain the highest standards of honesty, reliability, discretion, accountability and professional conduct, always acting as a positive ambassador for the organisation.
• Emergency Preparedness: Willingness to undertake site-specific training and participate in emergency procedures, drills and exercises to ensure a confident, coordinated and effective response to incidents.
• Organisation and Time Management: Demonstrate excellent organisational, time-management and administrative skills, with the ability to manage responsibilities efficiently while maintaining consistently high service and security standards.
• Flexibility and Adaptability: Adopt a flexible approach to working patterns, including evenings, weekends and additional hours when required, to support operational requirements and maintain service continuity.
• Continuous Professional Development: Demonstrate a commitment to ongoing training, skills development and career progression, embracing opportunities to enhance security knowledge, customer service capability and professional competence.
• Professional Presentation: Maintain a smart, professional and approachable appearance, reflecting the standards expected within a high-quality, customer-facing security environment.
• Accuracy and Attention to Detail: Maintain accurate records, complete documentation diligently and demonstrate strong attention to detail when undertaking security checks, monitoring activity and recording incidents.
• Communication Skills: Demonstrate excellent verbal and written communication skills, with the ability to communicate clearly, confidently and appropriately with individuals at all levels, including in sensitive or high-pressure situations.
• Reporting and Information Management: Produce accurate, timely and objective reports for relevant managers and key stakeholders, ensuring incidents, observations, concerns and actions are recorded clearly to support effective decision-making and continuous improvement.

Desirable

• Ability to use full range of Microsoft applications inc. Word, Excel, PowerPoint, Outlook.
• Basic knowledge of H&S legislation.
• Experience in customer service environment such as front of house reception / concierge role

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