About this role
Pay Rate: £12.71 per hour
Hours: From 42 hours per week
Shift Pattern: 5 out of 7 days, including weekends and bank holidays as required.
Shift Pattern
The Site Operates 24 Hours a Day, 7 Days a Week. Successful Candidates Must Be Flexible To Work a Combination Of The Following Shifts
- 07:00 - 14:00 (7 hours)
- 07:00 - 19:00 (12 hours)
- 14:00 - 21:00 (7 hours)
- 19:00 - 07:00 (12 hours)
Kingdom Services Group is looking for a professional and customer-focused Security Officer to join the team at Capitol Shopping Centre, Cardiff. The successful candidate will be responsible for maintaining a safe and secure environment for customers, tenants, staff, and visitors.
This role involves a mixture of duties, including patrolling the shopping centre, monitoring CCTV systems within the Control Room, responding to incidents, and providing a visible security presence throughout the site.
Key Responsibilities
- Conduct internal and external patrols of the shopping centre.
- Monitor CCTV systems and respond appropriately to incidents.
- Ensure the safety and security of customers, tenants, staff, and visitors.
- Complete incident reports and maintain accurate records.
- Identify and report security, health and safety, and maintenance concerns.
- Provide excellent customer service and assistance when required.
- Respond professionally to incidents, emergencies, and alarms.
- Follow all Company Assignment Instructions, policies, and procedures.
Requirements
- Valid SIA Door Supervisor Licence (essential).
- CCTV Licence required, or willingness to obtain a CCTV Licence before the end of the 90-day probation period.
- Fluent in spoken and written English.
- Knowledge of incident reporting procedures.
- Ability to write clear and accurate patrol and incident reports.
- Professional, confident, and approachable at all times.
- Strong communication and customer service skills.
- Ability to work independently and as part of a team.
What We Offer
- £12.71 per hour.
- Minimum 42 hours per week.
- Full training and ongoing support.
- Company uniform provided.
- Career development opportunities within Kingdom Services Group.
If you are a dedicated and professional Security Officer looking for your next opportunity, we would like to hear from you. Apply today to join our team at Capitol Shopping Centre, Cardiff.
About security roles for ex-police
Security management, operations and consultancy roles. Years of operational policing — command, incident response, public order — translate directly into corporate security, and employers in this sector actively rate police experience.
See all security jobs in Cardiff →Why this fits a police background — match score 75/100
- Protection & firearms
- Security operations
What security roles pay ex-police
Advertised UK ranges, editorial estimates reviewed July 2026
| Security officer (SIA) | £24,000–£29,000 |
| Security supervisor / team leader | £28,000–£34,000 |
| Site / security manager | £38,000–£52,000 |
| Regional / operations security manager | £50,000–£65,000 |