Security Officer

About this role

OUR PURPOSE AND CULTURE

We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact. As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey.

At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.

THE TEAM

At Rosewood London, our Security team plays a crucial role in creating a safe, secure, and welcoming environment for guests, associates, visitors, and partners across the hotel. Reporting to the Cluster Director of Security and Security Manager, the team works closely with operational departments to deliver a highly visible and proactive security presence while supporting the highest standards of guest service and associate wellbeing.

YOUR ROLE

As a Security Officer, you will be responsible for implementing and maintaining security and safety procedures throughout the hotel. You will monitor premises, respond to incidents, conduct patrols, support emergency procedures, and contribute to a culture of safety and wellbeing for everyone on property.

This role offers an attractive shift pattern of 4 days on, 4 days off, comprising 2 morning shifts followed by 2 night shifts, giving you four consecutive days off and supporting an excellent work-life balance.

HOW YOU’LL MAKE THE PLACE

• Conduct regular security patrols throughout the hotel.
• Monitor CCTV, alarms, and security systems.
• Respond to security incidents, emergency situations, fire alarms, and guest assistance requests.
• Investigate and report security, safety, and loss prevention incidents.
• Complete safety inspections and identify potential risks.
• Support first aid and emergency response activities.
• Maintain accurate security, incident, and lost property records.
• Promote compliance with health, safety, fire, and security procedures across the hotel.

COULD THIS BE YOU?

• You hold a valid SIA licence.
• You have experience working within a security, safety, or loss prevention environment.
• You demonstrate strong communication and interpersonal skills.
• You remain calm, professional, and decisive in high-pressure situations.
• You have excellent attention to detail and strong situational awareness.
• You are proactive, reliable, and passionate about delivering exceptional service.
• You are flexible and able to work both day and night shifts.
• You hold a First Aid qualification or are willing to undertake training.

OUR BENEFITS

• 28 days paid holidays per annum including Bank Holidays
• Discounts on Food & Beverage
• Company pension scheme and life assurance
• Enhanced sick pay policy
• 12 complimentary room nights per year and F&B discount worldwide
• Up to 16 weeks paid parental leave
• Talent development opportunities
• Involvement in Corporate Social Responsibility programmes and wellbeing activities

OUR COMMITMENT TO YOU

At Rosewood Hotel Group, your voice is heard and valued. We’re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations.

We’re not only committed to building and nurturing genuine, long-lasting relationships but to transforming them, and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.