Security Operations Manager

About this role

Overview

170+ Years Strong. Industry Leader. Global Impact.

At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our network of industry subject matter experts.

The Security Operations Manager assigned to a specific client, is responsible for the safety and security of client-occupied facilities in London, overseeing access management, security systems deployment and maintenance, and the implementation of physical security policies. This role leads risk assessments, security awareness training, and incident response, while maintaining close liaison with local law enforcement and security agencies.

The Security Operations Manager also drives the development of security strategies and ensures quality assurance across all security providers. Based out of the client London HQ, the minimum expectation is of 3 days per week in the office.

Responsibilities

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.
• Coordinate access to client-occupied areas, manage security alarms and CCTV systems, and ensure effective use of automated access control systems.
• Conduct security inspections as needed, implement counter-terrorist measures with local management, assist in risk categorization, and identify security requirements.
• Implement physical security policies, conduct compliance checks, and maintain a Local Security Procedures document.
• Provide regular security awareness training, ensure staff understanding of incident reporting protocols, and support security training initiatives.
• Establish and maintain communication with local law enforcement, security agencies, and building management at client locations. Facilitate security measures for client events as necessary.
• Report and escalate security incidents, develop incident management plans, and participate in investigations into breaches when required.
• Ensure quality assurance for on-site and off-site security providers and supervise manned guarding services.
• Evaluate security intelligence, deliver reports and briefings to stakeholders, and record and analyze security-related incidents.
• Coordinate communications for special event security tasks, conduct travel security risk assessments, and manage incident responses for client travelers.
• All other duties, as assigned.

Qualifications

Bachelor's degree in security management or a related field, with 5-7 years of progressive experience in security operations within a corporate environment, including manned guarding, physical and technical security (access control and CCTV systems), and incident management.

• Demonstrated experience conducting risk assessments, managing crisis situations, and liaising with law enforcement and security agencies is essential, along with a proven track record of developing and implementing security policies and procedures.
• Expertise in guiding strategic decisions on counter-terrorist measures and security intelligence evaluation is also advantageous.
• Highly flexible and motivated, able to work well under pressure and manage workload effectively to meet strict deadlines.
• Strong understanding of technical security systems, working with data analytics is preferable.
• Excellent communication, leadership, and interpersonal skills, with an ability to influence stakeholders at all levels.
• Strong command of English, both written and oral.
• Strong analytical and problem-solving skills.
• Proficiency in using security management software and technology.

Working Conditions

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Frequent sitting, standing, and/or walking.
• Travel, as required.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.

About security roles for ex-police

Security management, operations and consultancy roles. Years of operational policing — command, incident response, public order — translate directly into corporate security, and employers in this sector actively rate police experience.