Security Services Manager

About this role

Job Summary

We are seeking a dynamic and detail-oriented Security Services Manager to lead our security operations and ensure a safe, secure environment across our facilities. In this pivotal role, you will oversee security personnel, coordinate surveillance activities, and implement safety protocols to protect people, property, and assets. Your proactive leadership will foster a culture of vigilance, accountability, and continuous improvement, empowering teams to excel in maintaining safety standards. This position offers an exciting opportunity to make a tangible impact on organizational security while demonstrating your expertise in surveillance, report writing, and emergency response.

Duties

• Manage and supervise approximately more than 70 personnel across multiple client sites.
• Prepare and manage staff rotas, deployment and shift coverage.
• Monitor staff attendance, performance, conduct and compliance with company procedures.
• Deal with staff shortages, absences and operational issues.
• Conduct regular site visits and inspections to monitor service quality.
• Ensure security personnel understand and follow client-specific instructions and company procedures.
• Manage and resolve operational issues, incidents and client complaints.
• Maintain regular communication with clients and respond to their operational requirements.
• Ensure appropriate staffing levels are maintained for existing and new contracts.
• Assist with recruitment, induction, training and development of security personnel.
• Monitor relevant qualifications, licences and training requirements.
• Prepare operational reports for the Director covering staffing, performance, incidents and client issues.
• Identify operational risks and recommend improvements to security service delivery.
• Assist the Director with the operational planning and mobilisation of new contracts.

Qualifications

• Communicate effectively with employees from different cultural and linguistic backgrounds.
• Ensure important operational, health and safety and security instructions are clearly understood.
• Use appropriate communication methods to overcome language or cultural barriers.
• Build effective working relationships across a diverse workforce.
• Support the resolution of workplace issues where communication or cultural differences may be relevant.
• Additional language skills relevant to the company's workforce are desirable and may be particularly useful for staff briefings, training and operational communication.
• Previous management or supervisory experience, preferably within security, facilities management or a similar operational environment.
• Experience managing or coordinating a sizeable workforce.
• Strong organisational and workforce-planning skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple client sites and competing operational requirements.
• Strong problem-solving and decision-making abilities.
• Good IT and administrative skills.
• Ability to work under pressure and respond effectively to operational issues.
• Understanding of health and safety and risk-management requirements.
• Experience within the UK security industry.
• Relevant management or business qualification.
• Experience managing a multicultural workforce.
• Additional language skills relevant to the company's workforce.
• Experience with staff scheduling or workforce management systems.
• A masters degree in management from UK.

Join us in creating a secure environment where safety is a shared priority! We are committed to supporting your professional growth by providing opportunities for development in security operations while fostering a positive workplace culture.

Pay: £42,000.00-£45,000.00 per year

Benefits

• Cycle to work scheme
• Enhanced maternity leave
• Flexitime
• Sick pay
• UK visa sponsorship
• Work from home

Work Location: In person