Security Supervisor

About this role

Join one of London's most iconic entertainment destinations. At The Hippodrome Casino, we pride ourselves on delivering exceptional customer experiences in a safe, secure, and vibrant environment. We are seeking an experienced and proactive Security Supervisor to lead our security team and play a key role in protecting our people, customers, assets, and licences.

As Security Supervisor, you will be responsible for overseeing the day-to-day operation of the security team, ensuring compliance with all relevant legislation, company policies, and operating procedures. You will support the Security & Surveillance Management team in maintaining a safe and welcoming environment while safeguarding the business and upholding the highest standards of professionalism.

Hours: Average 42 hours per week, working a rota covering 24 hours per day, 7 days per week.

Key Responsibilities

• Lead, motivate, and supervise the Security Team, ensuring high standards of performance and professionalism.
• Provide coaching, training, and development support to Security Officers.
• Monitor and patrol the premises to maintain a safe environment for customers and employees.
• Minimise opportunities for loss, theft, damage, and unacceptable conduct through proactive security measures.
• Deliver outstanding customer service and professionally resolve customer and staff issues.
• Ensure compliance with the Gambling Act 2005, Licensing Act 2003, company policies, and operational procedures.
• Manage and coordinate emergency responses.
• Conduct or support investigations into security incidents, employee misconduct, or customer-related issues.
• Maintain accurate records and clear communication with senior management.
• Support wider business objectives by collaborating with operational managers and departments.
• Promote a culture of safety, integrity, and accountability throughout the team.

What We're Looking For

Essential Skills & Experience

• Previous experience in a supervisory security role, ideally within hospitality, leisure, gaming, entertainment, or a customer-facing environment.
• Strong leadership and people management skills.
• Excellent communication and interpersonal abilities.
• Proven ability to remain calm and make sound decisions under pressure.
• Experience handling incidents, investigations, and conflict resolution.
• Strong understanding of customer service principles.
• Ability to work flexible hours, including nights, weekends, and bank holidays.
• Valid SIA licence.

Desirable

• First Aid qualification.
• Experience within a regulated environment.
• Knowledge of security technologies, access control systems, CCTV, and incident management procedures.
• Understanding of relevant UK licensing and gambling legislation

What we offer

• Full training and ongoing development opportunities.
• Tronc which currently pays between £700-£1000+ per month.
• 50% discount in the Hippodrome Casino's restaurants & bars.
• 30% off Magic Mike Live tickets for friends and family.
• Enhanced maternity & paternity pay.
• Mental health and wellbeing support through our Employee Assistance Programme.
• Access to discounts for many retailers, leisure, food and entertainment establishments.
• Season ticket loans.
• Salary exchange Cycle to Work & Tusker electric vehicle schemes.
• Excellent foreign exchange rates.
• Life assurance.
• Company pension.

Security Supervisor

London, Greater London, United Kingdom

WC2H 7JH

(plus tronc)

Permanent - Full-time