Senior Cloud Engineer (Operations)

About this role

The work we do matters

We protect and defend our customers and communities by providing the most comprehensive range of cyber security professional services in the region.

With more than 1,400 team members across Australia, New Zealand, the UK and US, we are a leading force in cyber security, offering services from strategy, GRC, managed security services, cloud security, digital forensics and cyber education.

If you’re ready to work with teammates that get you, a leader that supports you and customers that need you, then you’re ready for CyberCX.

How You Will Make An Impact

Join us as a Cloud Engineer – Cloud Operations and help customers solve complex cloud and cyber security challenges in Microsoft Azure customer environments.

You’ll deliver secure, scalable and reliable cloud services in a Managed Services environment, working closely with Pre-sales, Professional Services and Leadership to ensure operational excellence, service continuity and long-term customer success. With a strong focus on monitoring, troubleshooting, optimisation and automation, you’ll play a key role in delivering high-quality cloud outcomes aligned to customer needs.

If you’re an experienced cloud professional who enjoys solving complex problems and driving reliable, secure service delivery, we’d love to hear from you.

Day to day you will

• Manage and optimise customer cloud environments, especially Azure and Microsoft 365, for availability, performance, and cost efficiency.
• Automate workflows and apply best practices to reduce manual effort.
• Provide proactive client support and resolve cloud issues before they affect services.
• Troubleshoot complex cloud infrastructure, security, and networking issues with minimal downtime.
• Maintain secure cloud environments aligned with standards such as ISO 27001, SOC 2, and GDPR.
• Implement security controls, run vulnerability assessments, and protect client systems from cyber threats.
• Collaborate with Pre-sales, Professional Services, Leadership, and clients to align cloud services with business needs.
• Identify opportunities to optimise cloud environments and improve client outcomes.
• Participate in an on-call roster in line with company payroll and overtime policies.

Skills & Qualifications

• Strong Azure and Microsoft 365 experience or certification, including Azure IaaS, Azure PaaS, Windows 365, Intune, and Defender.
• Broad experience across Azure platform services, Windows systems, Microsoft identity and mail services, database platforms, Microsoft and third-party security tools, and DevOps technologies including Azure DevOps.
• Background in delivering cloud services within a Managed Services environment, including monitoring, incident management, and SLA compliance.
• Experience using cloud monitoring tools to manage, troubleshoot, and optimise infrastructure.
• Knowledge of cloud networking, including VPCs, VPNs, hybrid cloud, and inter-cloud connectivity.
• Database Administration skills would be advantageous.

Please note that due to the nature of this role, it is a*mandatory* requirement that all applicants are Australian citizens with the ability to hold an Australian Security Clearance.

Great advantages for great people

A salary package that recognises your experience plus a range of advantages

• Generous leave benefits, including standard entitlements, extra paid leave options, birthday leave, and the ability to purchase additional leave.
• Health, wellbeing, and lifestyle benefits, including EAP access, mental wellness support, and discounts on insurance, gyms, and everyday expenses.
• Strong career development and employee recognition through training, industry memberships, interest groups, and reward programs.

Be yourself. We embrace diverse perspectives, experiences, and backgrounds. Please let us know if you require support or adjustments to assist with your recruitment experience.

We take security seriously. We require all employees to complete background checks (including police and global sanction list checks) annually.

Where appropriate, the CyberCX Talent Team will work with our preferred panel of agencies. Fees will not be paid for unsolicited resumes that are submitted directly to hiring managers and not through our approved process.

About cyber security & digital forensics roles for ex-police

Cyber security, digital forensics and incident-response roles. DMIs, cybercrime investigators and digital forensics officers bring evidential discipline and investigative judgement that DFIR and security teams struggle to hire.