Senior Facilities Manager

About this role

Job Ref

665640

Job Title

Senior Facilities Manager

Pub

Head Office, Watford

Vacancy Description

Job specification for the position of: Senior Facilities Manager

Core hours: 48

Reporting to: Head of Finance

Department: Finance

The Role

An exciting opportunity has arisen for a senior facilities manager to join the facilities and pub services team at head office, in Watford. The successful applicant must live or relocate to within a commutable distance to Watford.

This is a varied and challenging role, responsible for helping to lead the management of a diverse portfolio of facilities, utilities and property-related services across the Wetherspoon estate. Working closely with both internal stakeholders and external service providers, the successful candidate will ensure that pubs receive the highest-possible level of service, while maintaining strong commercial control, compliance and operational efficiency.

The facilities and pub services team manages a broad range of business areas, including:

• refuse and recycling
• utilities (electricity, gas and water)
• service providers (including PHS washroom services, BOC dispense gas, hotel linen and car parks)
• on-site staff accommodation
• business rates (including material change in circumstance (MCC) appeals)
• business improvement districts (BIDs)
• council tax
• service charges
• landlords` insurance
• third-party incidents
• ancillary property matters
• environment matters (including packaging regulations, deposit-return schemes and energy-saving trials and initiatives)

Key Responsibilities

• supporting the daily management of the team
• helping to lead and develop the facilities team, promoting high standards of performance, customer service and continuous improvement
• managing relationships with external suppliers and service providers, ensuring that contractual obligations and service-level agreements are achieved
• ensuring that pubs receive a prompt, professional and effective service across all areas of responsibility
• identifying opportunities to improve service delivery, reduce costs and drive operational efficiencies
• monitoring suppliers` performance through regular reporting, meetings and performance reviews
• investigating operational issues and working collaboratively with suppliers and internal departments to resolve them effectively
• analysing operational and financial data to identify trends, risks and opportunities
• assisting in preparing reports and presentations for senior management
• ensuring compliance with relevant legislation, company policies and contractual requirements
• building strong working relationships with area managers, operations, finance, property and other key stakeholders

Knowledge, Skills And Experience

• previous management experience, including line management responsibilities
• excellent organisational skills, with the ability to manage multiple priorities
• strong analytical and problem-solving ability
• commercial awareness, with experience of managing budgets and/or suppliers` costs
• excellent interpersonal and communications skills
• ability to build effective relationships with internal and external stakeholders
• high level of numeracy, accuracy and attention to detail
• self-motivated and proactive
• strong leadership and people-management skills
• commercially minded, with a continuous-improvement mindset
• ability to work under pressure and meet deadlines
• flexible and adaptable to changing business priorities
• competitive salary
• 25 days` paid holiday (plus bank holidays) pro rata; head-office bonus scheme; car allowance; free shares (after 18 months with the company); private medical insurance; contributory pension scheme

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