Senior Investigation Officer

About this role

Job description

Agency Office of the Integrity and Ethics Commissioner Work unit Ombudsman Operations

Job title Senior Investigation Officer Designation Administrative Officer 7

Job type Full time Duration Fixed for 12 months

Position number 15335 RTF 353503 Closing 13/08/2026

Contact officer Thomas Greaves, Acting Deputy Ombudsman**on 08 8999 1973 or thomas.greaves@nt.gov.au

About the agency http://www.ombudsman.nt.gov.au

Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=353503

APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR

TERTIARY QUALIFICATIONS.

Information for applicants – inclusion and diversity and Special Measures recruitment plans

The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates

people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment

process or job, please discuss this with the contact officer. For more information about applying for this position and the

merit process, go to the OCPE website.

Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures

plans, go to the OCPE website.

Primary objective

The Senior Investigation Officer (SIO) is principally responsible for investigating, and where possible, resolving the more

serious and/or complex matters of complaint about NT Government agencies, local government and police conduct, and for

preparing reports and recommendations to Parliament and agency management to improve public administration in the

Northern Territory.

Key duties and responsibilities

1. Resolve/Investigate the more serious and/or complex complaints received by the office about government agencies, local

government and police conduct under the Ombudsman Act 2009. Assist, as required, in other Ombudsman Office

functions, for example, handling complaints and related matters under the lnformation Act 2002, the Judicial Commission

Act 2020 and the Health and Community Services Complaints Act 1998.

2. Conduct sound assessments and research and prepare quality reports and correspondence with recommendations to

improve public administration.

3. Liaise effectively with both complainants and respondent organisations, and maintain productive working relationships

with key stakeholder agencies.

4. Provide leadership, supervision, training and case management for Investigation and Resolution Officers as required.

5. Participate in public education, stakeholder engagement, training and quality improvement initiatives of the Office.

Selection criteria

Essential

1. Demonstrated high level skills, knowledge, and experience relevant to investigations, inquiries and research, including

those required for the collection and analysis of evidence and for questioning witnesses.

2. Ability to interpret legislative provisions and operate within a legislative framework, including an understanding of

administrative law principles.

3. Experience in interpreting complex information and an ability to propose practical, strategic recommendations to improve

public sector administration and officer conduct.

4. Highly developed oral and written communication skills, including the ability to convey complex information in a range

of styles for a diverse audience, and to liaise effectively with senior executives and subject matter experts on a range of

topics.

5. Highly developed interpersonal skills, with demonstrated ability to communicate tactfully with witnesses and

complainants, to interact effectively with people from diverse cultures and backgrounds, and to apply alternative dispute

resolution techniques.

6. Demonstrated effective time management skills and the ability to work under pressure, contribute positively to a team

environment and deliver outcomes.

7. Demonstrated work ethic and commitment to working impartially in the public interest, encompassing core values of

fairness, integrity, respect, professionalism and accountability.

Desirable

1. Formal qualifications in law, investigations, public administration or a related discipline.

2. Knowledge of the operations of the public sector.

Further information

Appointment is dependent on not having a serious relevant criminal conviction, and subject to satisfactory completion of a

suitability and probity check, and not having prohibitive conflicts of interest.

About investigation roles for ex-police

Investigator roles across corporate, insurance, financial and public-sector settings. A Certificate IV in Government Investigations, interviewing experience and case-file discipline are exactly what these employers struggle to hire.