Senior Operations Manager

About this role

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

We’re currently seeking an experienced professional to join our team in the role of Senior Operations Manager, supporting the Chief Technology Office Infrastructure organisation (CTOi).

CTOi manages technology services and infrastructure critical to HSBC employees and customers, including compute platforms, storage, databases, data centres, voice, video and data networks, infrastructure security, cloud-hosted infrastructure, and end-user services (including devices, collaboration and workspace technologies). The annual operating budget is approximately $2bn, with an overall workforce of circa 9k roles and around 600 vendors.

In this role, you will support the CTOi Operations Director by leading operations and strategic finance, workforce, vendor and optimisation initiatives. You will deliver measurable outcomes in cost reduction, simplification, consolidation and strategic delivery, working in close partnership with Technology, COO, Procurement, Finance, Architecture and Risk teams.

In this role you will

• Develop business cases to support delivery of strategic objectives
• Define and execute long-term strategies for major vendors, commercial optimisation and infrastructure simplification
• Provide clear executive reporting, decision support and risk insight to enable timely sponsor and senior-leader decisions
• Lead optimisation planning and execution, ensuring alignment with CTO strategy, target architecture, and operational priorities

To be successful in this role you should meet the following requirements:

• Proven experience driving operational performance and commercial optimisation across finance, workforce and vendor management
• Experience managing complex and large vendor service arrangements, including T&M, managed services, hardware and software, with experience managing $50m+ contracts
• Strong stakeholder management and influencing skills, with ability to build effective partnerships across Technology, Procurement, Finance, Risk and Operations
• Ability to communicate complex technical and commercial topics clearly and concisely to all levels, including senior leadership
• Track record in technology vendor and/or operations management, ideally within financial services or a large multinational environment
• Strong commercial and financial acumen, including accounting fundamentals
• Highly analytical and outcome-focused, able to synthesise complex information and make data-driven decisions
• Demonstrated ability to manage operational risk and deliver under pressure in a fast-changing environment

As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via hsbc.recruitment@hsbc.com.

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