Senior Operations Manager

About this role

At Skanska, we’re shaping the way we live, work and connect. As one of the world’s largest construction and development companies, we work together with customers, communities and partners to shape a better society.

This key role will see you provide operational leadership for the Hard Facilities Management function in a key PFI contracts, ensuring safe, compliant and commercially effective delivery of all contractual services in line with SLAs, KPIs and performance standards. The role oversees the delivery of PPM, reactive maintenance and minor works, coordinating technical, H&S and support teams to ensure all services are planned, controlled and delivered in accordance with statutory obligations, contractual requirements and client expectations

As a Senior Operations Manager - You Will

• Manage operational workstreams to successfully deliver all contractual and Skanska business obligations and requirements.
• Develop the team so that all employees under your remit understand the contract deliverables for their department and are competent and suitably trained to achieve the required quality and output of work.
• Work in partnership with the management team to understand the solutions or recommendations for works and ensure that agreed solutions are implemented in line with legislative, contractual, mandatory, and statutory requirements.
• Implement methodical work planning and scheduling and provide Management Information to ensure visibility of works performance.
• Manage the contracts and service delivery performance of outsourced services, for critical hard services service contracts.
• Implement department quality and performance monitoring mechanisms that ensure function delivery is greater than that required by the contract.
• Actively engage and involved in Skanska’s quarterly forecast to review cost and revenue and measure performance in monthly cost value reconciliation (CVR) reviews and help the team to prepare narratives on any variances.
• Work collaboratively with the Client and Customer and engender a culture of customer focus with your and all site teams.
• The Health, Safety and Wellbeing of our employees and business should be front of focus and ensure all the works is compliant with latest industry or Skanska health & safety standards, works should be planned to be safe, and any unsafe practices must be stopped.

Senior Operations Manager - Skills And Experience

• Operational leadership within Hard Facilities Management, with demonstrable experience leading multi-disciplinary operational and technical teams, ideally, in a service provider environment.
• Proven ability to drive performance, compliance and service excellence across complex estates.
• Accountable for contractual performance, including delivery against SLAs and KPIs within a margin-controlled contract. Experience operating in commercially sensitive environments where performance deductions and financial penalties apply.
• Technical k

About facilities & operations roles for ex-police

Operations, facilities and site management roles. Running a shift, a custody suite or an operational unit is people-and-process management employers can use from day one.