About this role
Join our team as Senior Racecourse Operations Manager!
The Senior Racecourse Operations Manager is a key leadership role within the Operations Team, responsible for the strategic planning, operational management and successful delivery of race days and major events across Chester Racecourse and Bangor-on-Dee Racecourse.
You will be accountable for site operations, crowd management, operational logistics, presentation standards, compliance and guest experience, while leading cross-functional collaboration with internal departments, contractors, emergency services and key stakeholders.
As an operational leader, you will drive high standards of performance, champion continuous improvement and ensure operational excellence across all activities. You will play a pivotal role in delivering commercial objectives, protecting the CRC brand and supporting the growth of CRC Live through the successful delivery of high-quality, profitable non-race day events.
General responsibilities include
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Lead the delivery of a safe, inclusive and high-quality guest experience across all race days, major events and non-race day activity.
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Oversee end-to-end operational planning and execution, including site readiness, crowd management, admissions, security and presentation standards.
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Oversee the operational and financial management of the hotel
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Champion Equality, Diversity & Inclusion and accessibility, ensuring facilities, services and communications meet the needs of all guests.
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Drive continuous improvement through guest feedback, performance insights and proactive issue resolution.
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Ensure compliance with all safety, security and regulatory requirements, supporting audits, inspections and event safety planning.
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Maintain consistently high standards of site presentation, cleanliness and waste management across both racecourses, on race days and non‑race days.
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Act in senior operational roles (including Duty Manager/Event Bronze)
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Support the planning and delivery of major events and CRC Live activity
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Build and maintain strong relationships with internal teams, external partners and governing bodies
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Lead, manage and develop the Racecourse Operations team
Essential Requirements
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Proven experience leading guest-facing operations
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Proven managerial skills to develop teams and delegate appropriately
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Experience in budget management and analysing guest feedback
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Excellent communication, presentation and time management skills
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Proactive, hardworking and highly organised approach
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Problem solving ability and a keen eye for detail
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Ability to work autonomously
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Prioritise competing demands and set deadlines
Desirable Requirements
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Experience within racing, hospitality, live events or entertainment industries
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Ability to manage incidents and crisis situations
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Experience developing new concepts and entertainment ideas
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Relevant qualifications such as Safeguarding Level 3, Agile Project Management, and Level 4/5 Spectator Safety Management, IOSH Managing Safely qualification
About Chester Race Company
Chester Race Company Ltd is one of the North West’s best-known and most-admired brands. It is an evolving organisation with a broad portfolio but retaining Horseracing at its core. The Company operates three racecourses, Chester, Bangor-on-Dee and Musselburgh, in Scotland. At Chester, we also own and operate - a hotel, a vibrant pub and have other property interests in the city. Not to mention our in-house caterers, Horseradish and our staffing brand – Thyme People. With that much diversity in our business, no two days are the same.
What we offer
CRC offer a great selection of benefits, from Race Day tickets to enhanced pension contributions.
Hours of work
37.5 hours per week, Monday to Friday.
CRC is an event company; you will be required to work some weekends and evenings. Any work beyond the contracted hours will be eligible for time off in lieu.
CRC has a flexible approach to working hours, which should be agreed with your line manager.
About facilities & operations roles for ex-police
Operations, facilities and site management roles. Running a shift, a custody suite or an operational unit is people-and-process management employers can use from day one.
See all facilities & operations jobs in Liverpool →Why this fits a police background — match score 69/100
- Multi-agency & police liaison
- Working to legislation & regulation
What facilities & operations roles pay ex-police
Advertised UK ranges, editorial estimates reviewed July 2026
| Operations coordinator | £28,000–£36,000 |
| Facilities manager | £38,000–£52,000 |
| Operations manager | £45,000–£60,000 |
| Senior / regional operations manager | £55,000–£75,000 |