Support Security Officer

About this role

Support Security Officer

Mitie Security Ltd

Contract: 8 Hours per Week (Additional Hours Available)

Shifts: Days, Nights, Weekdays, Weekends and Bank Holidays

Mitie Security is seeking an accomplished and adaptable Support Security Officer to join our team.

This position is ideally suited to an experienced security professional who excels in diverse environments and is willing to travel in order to support operational requirements across multiple client sites. You will provide security coverage where needed, including planned absences, holiday cover, short-notice requirements, and additional business needs.

Due to the nature of this position, flexibility is essential, and successful candidates must be prepared to work a variety of shift patterns, including days, nights, and weekends.

Key Responsibilities

• Delivering high-quality security services across multiple client locations.
• Conducting patrols, access control, and site security duties.
• Ensuring all security incidents are managed professionally and reported accurately.
• Maintaining exemplary customer service standards.
• Completing all required documentation and reports.
• Supporting operational teams with short-notice cover where required.
• Travelling to sites within a 50-mile radius as directed by management.

Essential Requirements

To be considered for this position, you must

• Hold a valid SIA Door Supervisor or Security Guarding Licence.
• Possess a minimum of 5 years' security industry experience.
• Hold a full UK driving licence with no current penalty points.
• Have access to your own reliable vehicle.
• Be willing and able to travel as required to meet business needs.
• Be available to work a combination of days, nights, weekends, and bank holidays.
• Possess excellent communication and customer service skills.
• Demonstrate professionalism, integrity, and reliability at all times.

Candidate Profile

We are seeking a candidate who

• Can work autonomously with minimal supervision.
• Is adaptable and comfortable working across different sites and environments.
• Takes pride in delivering exceptional service.
• Has a comprehensive understanding of security procedures and best practices.
• Is dependable and willing to support the wider team when required.

Why Join Mitie?

At Mitie, our people are at the heart of everything we do. We offer a supportive working environment, opportunities for professional development, and the opportunity to work across a diverse portfolio of prestigious client sites.

If you are an experienced security professional seeking a flexible role where no two days are the same, we would welcome your application.

Job Overview

• To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
• Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
• To undertake additional training to ensure continuous self-development.

Main Duties

Operations

• To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
• Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).
• Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
• To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. The Customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contractually required.
• Comply with legal obligations and safety requirements of the role.
• Follow instructions and procedures appropriately without unnecessarily challenging authority.
• Work in a systematic, methodology and orderly way.

Training

• Fully and satisfactorily complete all required competency training.
• To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
• Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
• You are required to ensure you renew your licence 16 weeks before expiry.

Security and Health & Safety

• Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
• Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
• Use common sense and initiative by immediately involving others if a situation appears to become threatening.
• To maintain professional conduct in the face of difficult situations and challenging customers.
• Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
• Keep to schedules and demonstrate commitment to Mitie and the Client.
• To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
• To call emergency services and Communication Centre to report all incidents.

What we are looking for

• Previous Security Experience
• SIA License
• SC Clearance desirable

About security roles for ex-police

Security management, operations and consultancy roles. Years of operational policing — command, incident response, public order — translate directly into corporate security, and employers in this sector actively rate police experience.