Surveillance Case Manager

About this role

• Very competitive remuneration on offer!
• Join a leading national provider of insurance services!
• A comprehensive induction and ongoing support will be provided!

The Procare Group is a dynamic and growing national business with over 25 years of experience. Our values—*Work Together, Be Accountable, Clarity in Communication, and Find a Solution*—are at the heart of everything we do. At Procare Investigations, our vision is to be Australia’s most respected national investigations provider, offering exceptional value to our customers through every interaction.

We now have an exciting opportunity for a Surveillance Case Manager, to work within our National Investigations Team based at our head office in*Alexandria*.

This is a full time, permanent role.

Your Role

• Updating our valued clients on the progress of factual investigations.
• Assisting investigators with field enquiries and case administration.
• General insurance investigations support.
• Coordinating travel bookings and preparing external information requests.
• Drafting correspondence for internal and external distribution.
• Skip traces & witness location support.

From us you can expect

• A genuine and friendly working culture where our people are valued!
• Excellent remuneration & benefits;
• A comprehensive induction and thorough training in our online case management system;
• Access to our external Employee Assistance Programme;
• The latest tools - Surface Pro & iPhone;
• Monthly and quarterly staff celebrations as well as our annual events such as our Procare Cricket Day Charity Fundraiser, company-wide Christmas & End of Financial Year parties and more!;
• Regular training & development opportunities; and
• Ongoing opportunities for career progression locally and nationally.

About You

We’re seeking a passionate and driven professional who has:

• Excellent customer service focus and client-centred approach;
• Intermediate to strong computer skills (Microsoft Office);
• Experience, exposure and/or an interest within a relevant industry (insurance, investigations or legal);
• Superior time management skills and diary management of up to 50 resources for weeks in advance;
• Ability to thrive under pressure, ability to multi-task & adapt to constantly changing priorities and client demands;
• Have excellent written & verbal communication skills;
• Negotiation and strategic planning; and
• A commitment to assisting the team with some weekend/out of hours work calls.

Why Procare?

We’re a family-started company with a strong focus on excellence, innovation, and collaboration. Joining Procare means being part of a dedicated and driven team that’s making a real difference in people’s lives.

For more information visit our website *www.procareinvestigations.com.au*or follow The Procare Group on LinkedIn.

As an Equal Opportunity Employer, Procare Group is committed to Equality, Diversity and Inclusion in our everyday working practice. We strongly encourage applications from those who meet the role criteria of all abilities and cultures including people who identify as Aboriginal and Torres Strait Islander and people living with a disability.

About investigation roles for ex-police

Investigator roles across corporate, insurance, financial and public-sector settings. A Certificate IV in Government Investigations, interviewing experience and case-file discipline are exactly what these employers struggle to hire.