Technical Services Manager

About this role

Technical Service Manager

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Technical Service Manager to join the team located in London on a flagship healthcare estate.

The successful candidate will hold full accountability for the operations across a hub, responsible for service delivery and front facing services at the clients Healthcare facilities.

Role Summary

Act as a subject matter expert for technical service delivery within a Healthcare environment

Provide a safe and healthy workplace with responsibility for all EHS compliance for both CBRE and supplier partners

Assure contingency plans are in place for emergencies, including approved business continuity plans, disaster recovery plans, service disruption notification processes and crisis management processes

To provide technical and operational support and advice to the engineering team

Manage WIP - Including scheduling works, access arrangements, completion of works, answering financial queries and updating the overall WIP report with the support of the Lead Contract Support

Creating and implementing a training plan for the operational teams; ensuring we have sufficient skillset, Competent Persons and Approved Persons for all HTM and SFG disciplines

To conduct audits of reactive and planned maintenance activities ensuring that tasks are completed to SFG and HTM standard

Manage subcontractor delivery and engagement

Understand and comply with Site safety rules/requirements

Ensure safety PPE and equipment is available and utilized by both self-perform team members and Supplier partner team members at all times

Follow proper procedure and conduct Incident reviews and Root Cause Analysis including regulatory response and reporting, Site Stand Downs and drive consequence Management for all incidents

Responsible for Multi-client locations in and around Tottenham Court Road

Ensure ongoing and required training (PPE, LOTO, Confined Space) is conducted and completed by all team members

All reporting must be timely and completed and all required on site documentation must be up to date and easily accessible

Support Site Budget Management by driving Operational control through Metrics Management

Deliver services based on contract scope of work with full understanding of the scope variances by site

Ensure knowledge of Supplier contract terms, scope of work and performance specification

Ensure PO’s are raised and processed in compliance with GWS policy

Responsible for coaching and supporting the growth of your team. Experience Required:

Technical qualification

Experience within a similar role

Knowledge of the Healthcare Technical Memorandums (HTM) - desired

Strong related experience in FM operations

Strong influencing, communication and presentational skills aligned with good commercial acumen

People management skills and the ability to communicate at all levels

Experience of managing contracts, writing and operating to processes and procedures

CMMS experience (WO Management Process) preferred

Report writing ability

Sound understanding of current legislation, environmental and quality related issues, including sustainability and its impact on energy

About facilities & operations roles for ex-police

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