Assistant Operations Manager

About this role

Assistant Operations Manager – AELTC Wimbledon

£28,000 - £32,000 pa

We are looking for a proactive and customer-focused Assistant Operations Manager to support the delivery of high-quality Traffic Management and Parking services at Wimbledon and other assigned events.

In this role, you will work closely with other members of the Operations Department to plan, coordinate and deliver safe, efficient, and exceptional event operations; ensuring a five-star service for clients, customers, and stakeholders.

The ideal candidate will be an ambitious individual, eager to take the next, or possibly the first, step in their operational management career. They will thrive in working in an outside environment, in a fast-paced, exciting and dynamic sector, and will take pride in delivering excellent service. Weekend working is a regular requirement, particularly over the Spring and Summer period.

This is a permanent role.

A full job description is available on request.

What you will be doing as an Assistant Operations Manager

• Supporting the operational delivery, in ensuring that all aspects of the operation are carried out in a safe manner at all times, in planning and delivering the required event services;
• Help develop and maintain event documentation, risk assessments, and operational plans;
• Cascading information to the frontline staff and the on-site operational teams, ensuring that all statutory and Company information and policies are communicated, acted upon and implemented in full;
• Provide excellent customer service for visitors, customers, external agencies and internal customers through planning and staff training;
• Develop and nurture strong, effective, professional relationships with clients and other key operational contacts to ensure that their expectations of CSP are being met at all times;
• Handle queries and complaints, ensuring timely and effective resolution.

What we need from you as an Assistant Operations Manager

• You will have previous experience of effective team management delivered through a casual / zero hours workforce or a similar Assistant Operations Manager role;
• Operational / facilities management experience in providing multiple services, ideally within the events industry;
• Successful supervision of multiple services and small teams;
• The ability to prioritise, be proactive, take the initiative and work to deadlines;
• The ability to communicate with clients, managers and staff at all levels;
• A valid UK Driving Licence.

What CSP can offer you as an Assistant Operations Manager

• A 35 hour working week – working 5 days out of 7, as required operationally;
• Up to 25 days’ holiday (pro-rata – after qualifying service) plus Bank/Public Holidays;
• Pension scheme with excellent employer contribution;
• Private Medical Insurance (after a qualifying period);
• Life insurance at 4x salary;
• Access to salary sacrifice schemes;
• A range of valuable medical and practical support services through an external Employee Assistance provider.

About CSP

CSP stands for The Combined Services Provider. It also stands for Caring, Safe, Professional, representing our Values. We specialise in providing services to venues and static sites including Car Parking, Internal and External Traffic Management, HVM (Hostile Vehicle Mitigation) solutions, Security, Stewarding, Cash & Audit and Consultancy services. Whilst our range of services has grown, Car Parking/Traffic Management, HVM, and Security/Stewarding represent our core areas of expertise.

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About facilities & operations roles for ex-police

Operations, facilities and site management roles. Running a shift, a custody suite or an operational unit is people-and-process management employers can use from day one.