Duty Manager

About this role

*Job Ref:*CRI3602

*Branch:*100 Queen’s Gate Hotel London, Curio Collection by Hilton

*Location:*100 Queen’s Gate Hotel London, Curio Collection by Hilton, London (South West)

*Salary/Benefits:*Competitive Salary

*Contract type:*Permanent

*Hours:*Full Time

*Hours per week:*40

*Posted date:*19/08/2026

*Closing date:*30/09/2026

100 Queen's Gate Hotel London, Curio Collection by Hilton

Here at 100 Queens Gate Hotel, we know our colleagues are key to our success. That’s why we’re passionate about offering limitless opportunities for career progression, and personal growth as well as a supportive and empowering work environment. Not only that, we also offer a host of exceptional team member benefits too.

The Role

As our Duty Manager, you’ll oversee the hotel and ensure everything runs smoothly during your shift. You’ll be the first point of contact for guests and staff, handling any issues with professionalism and care, while keeping operations seamless across all departments.

What you’ll do

• Take responsibility for hotel operations during your shift.
• Be the go-to person for guest queries, requests, and problem resolution.
• Support and guide the front office and wider hotel team.
• Monitor safety, security, and emergency procedures.
• Liaise with other departments to keep service standards high.
• Provide clear handovers and updates for the management team.

The Person

As well as having previous experience in a similar supervisory or management role, you’re confident, approachable, and guest-focused. You stay calm under pressure, lead by example, and make sound decisions on the spot. You know hotel operations inside out, are comfortable using systems and reports, and enjoy supporting your team to deliver excellent service every time.

100 Queen's Gate Hotel London

100 Queen’s Gate Hotel London, Curio Collection by Hilton is a beautifully restored Victorian townhouse hotel nestled in Kensington and Chelsea, just a short stroll from Hyde Park, the Natural History Museum, and the Royal Albert Hall. With 228 unique rooms and suites, including 11 individually themed suites and the exclusive Queen’s Gate Suite, each stay offers distinct charm.

Guests can enjoy a traditional Afternoon Tea in Botanica, with its sophisticated atrium setting, or unwind with a late-night drink in our cocktail bar, ESQ.

Why join the 100 Queen's Gate Team?

As part of our team, you’ll have access to a range and benefits, including:

• Health Wellbeing Cash Plan
• Go Hilton - Discount program for you, your friends family to stay in over 7,200 Hilton portfolio of hotels around the world starting from £40 a night
• Life Assurance Scheme
• Pension Scheme
• Complimentary meals on duty
• Opportunities for internal career progression
• Dry cleaning and uniform laundering on duty
• Professional training and development opportunities
• Paid birthday day off
• Employee recognition programmes to celebrate your achievements
• Refer a Friend incentive
• Discounts in our FB Outlets
• MyCrimson Rewards - Cashback and discount platform for online and in-store shopping

Our team is very diverse. From newcomers making their way to the industry to some of the most experienced professionals in London. We promote a strong culture where quality interactions, excellent service and fun dominates our day to day. We describe ourselves as a brand personality. If these traits resonate with your own personality, then The 100 Queen's Gate Hotel is for you.

In line with the requirements of the Asylum Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Crimson Hotels is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

100 Queen’s Gate Hotel – London Kensington was the former home of Victorian aristocrat William Alexander which has been stunningly transformed into a luxury hotel. The property embraces the building’s heritage and has been lovingly converted from seven Victorian Townhouses, with no two bedrooms within the hotel being the same.

Nestled in the heart of South Kensington, this iconic address is located just steps away from London’s most renowned cultural attractions, including the Natural History Museum, Hyde Park, and the Royal Albert Hall.

Guests can drink, dine and unwind in elegant surroundings at their restaurant of choice. Botanica is a light-filled atrium where visitors can enjoy the quintessential British tradition of Afternoon Tea, while ESQ is a stylish bar where resident mixologists craft innovative cocktails served alongside small plates and main meals.

Sustainability

Proudly holding the prestigious Green Key Certification, 100 Queen’s Gate Hotel is committed to sustainability and environmentally responsible hospitality.

About facilities & operations roles for ex-police

Operations, facilities and site management roles. Running a shift, a custody suite or an operational unit is people-and-process management employers can use from day one.