Car Park Security Officer - Harlequin Watford

About this role

Purpose of the Role

The Car Park Security Officer is responsible for ensuring the safety and security of customers, vehicles, and assets within the car park. The role includes monitoring day-to-day operations, responding to incidents, maintaining and reporting faults with equipment, and supporting the smooth and efficient running of the car park. By providing a safe, secure, and well-maintained environment, the role helps ensure a positive customer experience for all visitors to the shopping centre.

Key Responsibilities

• Work the required hours and shifts in accordance with the conditions of employment.
• Undertake regular patrols of all car park areas, service roads, stairwells, lift lobbies, payment facilities, and associated areas as directed by the Centre Manager, Security Supervisor, or Duty Manager.
• Carry out all duties in accordance with instructions issued by Centre Management and site procedures.
• Comply fully with the Centre's Health and Safety Policy and all associated procedures.
• Fulfil individual responsibilities under the Regulatory Reform (Fire Safety) Order and ensure compliance with company policies and site procedures.
• Ensure that the Centre's Rules and Regulations, including car park regulations and traffic management procedures, are adhered to at all times.
• Record all incidents, accidents, faults, and security concerns accurately within the Incident Reporting System and complete all associated documentation.
• Ensure that contractors attending the car parks comply with contractor management requirements, health and safety procedures, and company policies.
• Maintain a safe, secure, clean, and welcoming environment for customers, visitors, tenants, and colleagues.
• Provide excellent customer service by assisting customers with parking enquiries, payment issues, wayfinding, vehicle location requests, and other general enquiries.
• Monitor vehicle and pedestrian activity within the car parks and take appropriate action to prevent antisocial behaviour, crime, unauthorised access, and health and safety risks.
• Conduct routine inspections of car park equipment and infrastructure, including barriers, pay-on-foot machines, pay stations, intercoms, ANPR systems, CCTV cameras, lighting, signage, lifts, roller shutters, and access control systems.
• Ensure parking equipment remains operational by carrying out routine checks, identifying faults, undertaking basic troubleshooting where authorised, and promptly reporting defects to the relevant contractor or management team.
• Respond promptly and professionally to equipment failures, customer assistance calls, barrier malfunctions, payment disputes, and emergency situations.
• Manage CCTV footage, security information, and personal data in accordance with legislation, company procedures, and data protection requirements.
• Maintain a valid Security Industry Authority (SIA) Licence, including a Public Space Surveillance (CCTV) Licence where required, and hold a current First Aid qualification.
• Assist with vehicle-related incidents, including breakdowns, collisions, vehicle lock-ins, lost property enquiries, and emergency access requirements.
• Support traffic management operations during peak trading periods, events, emergencies, maintenance works, and adverse weather conditions.

Skills, Knowledge and Experience

Essential

• Door Supervisors or Security Officer Licence
• Already working in a similar retail environment
• Have good communication skills
• Flexibility in terms of working shifts
• Team player
• Valid First aid Certificate

Desirable

• CCTV Licence

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