Commercial & Supply Chain Operations Manager

About this role

Let Your Originality Soar

We know that every British Airways colleague is on their own, original journey.

That’s why we believe in putting our people in control of their careers, encouraging all those who work for us to view and for internal job opportunities right across our airline.

Perhaps you’re ready to take on a new leadership challenge within Engineering. Or maybe you’re looking to broaden your experience by leading a key function that sits at the heart of operational delivery.

Whichever direction you’re headed next, we want you to be able to progress in a way that feels right for you, with the support of your manager.

British Airways never stands still, and we don’t expect our people to either.

The Role

Commercial & Supply Chain Operations Manager

Working pattern: Full-time, aligned to operational business requirements.

Our Engineering Supply Chain operation plays a critical role in ensuring the safe, efficient and cost-effective delivery of aircraft maintenance and component repair activities. As the Commercial & Supply Chain Operations Manager, you will lead BAEW's end-to-end supply chain and commercial operations, bringing together buyers, analysts, procurement officers and warehouse teams into one integrated function.

Working in close partnership with BA Engineering Central Supply Chain, you'll drive supply chain performance, strengthen supplier and customer relationships, optimise material flow, and lead the transformation of our warehouse and fulfilment operations to support the future needs of Engineering.

What you'll do

As Commercial & Supply Chain Operations Manager, you will

• Lead and inspire a multidisciplinary Supply Chain & Commercial team across BAEW.
• Drive the development and execution of supply chain strategies aligned to Engineering business objectives.
• Ensure strong functional alignment with BA Engineering Central Supply Chain and associated stakeholders.
• Lead the transformation of warehouse and parts distribution operations to create an efficient, integrated fulfilment model.
• Take accountability for end-to-end procurement processes and commercial contracting with customers, suppliers and partners.
• Improve inventory flow, point-of-use delivery and line-side material availability to enhance operational productivity.
• Build and maintain strong supplier and customer relationships, negotiating favourable commercial outcomes.
• Manage supply chain risks and develop mitigation plans to minimise operational disruption.
• Leverage digital tools, AI and PowerApps to simplify processes and improve efficiency.
• Drive a culture of continuous improvement, data-led decision making and operational excellence.

What you'll bring to British Airways

You'll be a visible and credible leader with strong commercial awareness and the ability to bring teams together behind a common purpose. You'll be comfortable operating in a fast-paced environment, balancing strategic thinking with practical delivery.

You'll demonstrate

• Strong leadership and people management capability.
• Excellent stakeholder engagement and communication skills.
• Commercial acumen and negotiation expertise.
• A proactive, solution-focused mindset.
• The ability to analyse complex data and make informed decisions.
• Resilience, adaptability and a continuous improvement focus.
• A commitment to safety, compliance and operational excellence.

Your experience

We're looking for an experienced leader who can demonstrate

Essential

• Significant senior-level leadership experience within supply chain, procurement, logistics or warehouse operations.
• Experience leading multidisciplinary teams and delivering operational transformation.
• Proven experience managing end-to-end procurement and commercial contracting activities.
• Strong supplier relationship management and negotiation experience.
• Experience improving supply chain performance, efficiency and cost effectiveness.
• Knowledge of operating within a regulated or complex operational environment.

Desirable

• Experience within aviation, engineering maintenance (MRO), manufacturing or a comparable industry.
• Experience implementing digital solutions, automation or process improvement initiatives.
• Professional supply chain or procurement accreditation (e.g. MCIPS, APICS/ASCM).

Qualifications

• Degree in Supply Chain, Logistics, Engineering, Business or equivalent relevant experience.

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we're committed to creating a culture where everyone feels they can be themselves. We're looking for people from all backgrounds and cultures to join us and be part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.

How to

via ba.com careers.

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