Credit Fraud Investigator

About this role

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 80+ million customers get more from their money every day.

As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

The Credit team at Revolut creates and scales lending features that power global growth. They manage the entire product lifecycle, from backend systems to customer-facing experiences. By combining market insight, risk expertise, and technical precision, they deliver safe, forward-thinking solutions tailored to each region.

We're looking for a Credit Fraud Investigator to review a variety of alerts and cases and promptly identify credit fraud. You'll collaborate with Fraud Analysts to connect the dots and uncover patterns that mitigate risk.

Up to shape what's next in finance? Let's get in touch.

What you'll be doing

• Reviewing credit fraud alerts within defined SLAs
• Defining processes to efficiently handle customer claims of credit fraud, while always pushing towards a best-in-class customer experience
• Raising identified credit fraud cases with other members of the team
• Analysing data to uncover the wider picture of a credit fraud attack
• Participating in the scoping of new credit fraud controls
• Working with other departments when needed to improve credit fraud controls
• Collaborating with local product teams to find and stop market-specific fraud

What you'll need

• Experience as a fraud investigator (preferably within credit)
• In-depth knowledge of credit fraud-related investigative processes
• Demonstrable success in scoping fraud controls
• A highly analytical mindset with excellent problem-solving skills
• Curiosity and drive to identify and implement improvements to automate wherever possible

Nice to have

• A solid understanding of retail credit products
• Experience communicating with customers on sensitive subjects, like fraud claims
• A clear, concise, and structured communication style with the ability to explain complex concepts in simple way
• To be a deep thinker with the ability to process a lot of information
• Knowledge on how to run SQL queries and formulate problem statements that can be answered with data

Important notice for candidates

Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.

• Only apply through official Revolut channels. We don’t use any third-party services or platforms for our recruitment.
• Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain.

We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it’s a scam. Report it immediately.

By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice

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