Deputy Operations Manager

About this role

Organisation: Aspiro Healthcare

Hollybrook Medical Centre, Sinfin Health Centre, Haven Medical Centre and Parkfields Surgery.

Reporting to: Operations Manager

Interview dates: W/C 14th September 2026

We’re looking for a proactive and confident Deputy Operations Manager to support the day-to-day running of our practices and help deliver high-quality patient services.

This is a great opportunity for someone with strong operational experience who enjoys working in a fast-paced environment and leading teams through change and challenge.

The role

You will

• Support the operational delivery across practices, ensuring services run efficiently and safely
• Line manager and support both clinical and non-clinical teams
• Lead on day-to-day workforce matters including performance, attendance and wellbeing
• Help improve patient access, flow and experience
• Use data and systems (e.g. SystmOne) to drive service improvements
• Support governance, compliance and CQC readiness

About you

• Experienced in operations, team leadership or practice management
• Strong communicator, confident managing challenging situations
• Organised, resilient and able to make sound decisions under pressure
• Comfortable working across multiple priorities and teams
• Ideally experienced in primary care / NHS (desirable)

Why join us?

• Opportunity to shape and develop within a growing organisation
• Work closely with senior leadership and influence service delivery
• Be part of a supportive team focused on improving patient care

Job Role & Purpose

An exciting opportunity has arisen to join Aspiro Healthcare Derby as Deputy Operations Manager, with primary responsibility for supporting the Head of Operations, and will take ownership in ensuring the smooth running of the practice on a day to day basis.

You will be a dynamic individual who likes rising to challenges but able to think calmly and rationally under pressure with the ability to make reasoned decisions and escalate issues appropriately. You will demonstrate exceptional and sensitive customer service skills, have excellent verbal and written communication skills, and have experience of dealing with difficult or challenging situations or individuals. You will have considerable experience of working in a patient, public or customer-facing role.

The successful candidate will have experience in a fast-paced office environment, have good IT skills, experience in using clinical systems such as SystmOne, and will have demonstrable customer service skills.

This is a new role and therefore it is expected that this job description will be further defined as the role evolves.

Key Duties & Responsibilities

General/Operational Leadership

• Support the day-to-day operational running of practices, ensuring services are delivered efficiently and safely
• Line manage both clinical and non-clinical staff across practices
• Provide visible leadership across teams, supporting decision-making and escalation of operational issues as required,
• Contribute to business continuity planning, responding to operational pressures and service disruption where necessary
• Work closely with the Operations Manager to support delivery of organisational priorities

Workforce & People Management

• Provide line management support to clinical and non-clinical staff
• Lead on day-to-day people management matters including performance, attendance, conduct and wellbeing
• Support recruitment, onboarding and workforce planning to ensure appropriate staffing levels are maintained
• Ensure staff training, induction and development are completed in line with organisational requirements
• Co-ordinate the organisation of practice meetings to ensure effective outcomes.
• Support delivery of appraisal processes and ongoing performance monitoring

Practice Operations & Patient Services

• Oversee the effective day-to-day running of operational processes, ensuring services meet patient need and demand
• Support the management of appointment systems, ensuring demand and capacity are balanced appropriately
• Work with teams to improve patient access, flow and experience across services
• Support the consistent delivery of operational processes across sites, driving standardisation where appropriate
• Ensure effective rota planning and cover arrangements are in place across teams

Performance & Service Improvement

• Monitor operational performance, identifying areas for improvement and taking action where required
• Use data and reporting (including clinical systems such as SystmOne) to inform decision-making and service improvement
• Support delivery of audits, reviews and improvement initiatives to enhance service quality
• Identify opportunities to improve efficiency, patient experience and staff productivity

Governance & Compliance

• Support clinical governance processes including significant events, complaints and risk management
• Support the Operations Manager to ensure that the practice complies with NHS contractual obligations in relation to patient care
• Ensure compliance with CQC standards and support inspections and regulatory requirements
• Maintain and review practice policies and procedures, ensuring they remain up to date and embedded in practice
• Work collaboratively with relevant leads to ensure safe and effective service delivery

Stakeholder Engagement & Collaboration

• Build effective working relationships with practice teams and internal departments
• Liaise with external stakeholders including PCNs, ICBs and partner organisations as required
• Work collaboratively with and engage the Patient Participation Group (PPG), supporting patient involvement and feedback
• Support communication across teams to ensure consistent and coordinated approaches to service delivery

Administration & Reporting

• Maintain oversight of operational systems and ensure accurate record keeping
• Support reporting requirements, providing updates on staffing, service delivery and performance
• Ensure effective communication of operational information across teams

Other Duties

• Undertake any other duties commensurate with the role to support the effective running of services

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. Post-holders must adhere to the following principles:

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers.

They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with Aspiro policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety

The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the Aspiro health & safety policy, the health & safety manual, and the Aspiro infection control policy and published procedures.

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